United States Postal ServiceŪ

Quarterly Performance for Package Services
Mailpieces Delivered Between 04/01/2015 and 06/30/2015

Quarter III
FY2015

Overview

Package Services includes Media MailŪ/Library Mail, Bound Printed Matter Flats, and Bound Printed Matter Parcels. Package Services includes both single-piece and presort volumes, with approximately 88 percent of the total represented by presort.

Service performance for Media MailŪ/Library Mail and Bound Printed Matter Parcels is measured using an internal USPSŪ system, the Product Tracking System (PTS). This system measures transit time from the time of mailing until the time of delivery to the intended recipient, on parcels for which a customer requested USPS Tracking™ service. The first en route scan serves as the proxy for the time of mailing for commercial and PC postage parcels that were not mailed over the counter. Transit time is compared to USPSŪ service standards to develop the measure of on-time service performance. The system measures service to and from virtually all 3-Digit ZIP Code™ areas for which Package Services volume originates or destinates.

Service performance for Bound Printed Matter Flats is measured using documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent MailŪ barcode (IMb™) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMb™ in-process scans is used in conjunction with the external data to extrapolate results to the entire volume of Full-Service Intelligent MailŪ Bound Printed Matter Flats mail. Data collected by the Postal Service™ are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent MailŪ Accuracy and Performance System (iMAPS).

The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by the Postal Service™ and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all Bound Printed Matter Flats mail that is delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPSŪ service standards to determine the percent of mail delivered on time.

The Service Performance Measurement (SPM) application of the Full-Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full-Service Intelligent MailŪ and applies business rules for service measurement before sending data to iMAPS.

Limitations

Data for the delivery factor of Bound Printed Matter Flats were comprised of Bound Printed Matter Flats and Standard MailŪ flats with Intelligent MailŪ barcodes received by external reporters. Standard MailŪ flats were used to supplement the very limited Bound Printed Matter Flats data available during this period. Because even the combination of those two types of mail still resulted in too little volume, EXFC flats were also used to supplement the data for calculating the delivery factor. As a result of the use of this proxy data, which may differ significantly from the actual product, the delivery factor may not be representative of the gap between estimated delivery based on the final automated processing and actual delivery for Bound Printed Matter Flats to every district.

In FY15 Quarter 3, the service performance results for Package Services through PTS included the data available for retail parcels mailed end-to-end from over the counter and with USPS Tracking™ and End-To-End commercial and PC postage parcels with USPS Tracking™. The first en route scan was used as the start-the-clock for the performance measurement of End-To-End parcels that were not mailed over the counter, with no adjustments for any transit time between acceptance and the first en route scan. USPSŪ is in the process of developing an approach to account for the period from when the Postal Service™ receives the mail until the first en route scan of the mail. Results for Destination Entry Bound Printed Matter parcels were also included in the measurement. However the results may not be representative of all parcels because of the heavy volume of DDU-entry parcels in measurement compared with the overall population.

Due to the limitations of the current systems, the overall Package Services results are presented without any weighting. That is, no attempt was made to use the measured pieces to represent the entire Package Services population. These results represent the service performance for all measured Package Services pieces during the quarter.

Performance Highlights

National Package Services performance was 87.1 percent on time, 4.7 points lower than the same period last year. In FY15 Q3, 97.8 percent of Package Services mail pieces were delivered within the service standard plus three days.

The Mid-Carolinas district led in performance with 93.4 percent, followed by Western Pennsylvania with 93.0 percent. Overall, 17 districts had scores of 90 percent on time or better. Eastern area achieved the highest performance of the seven areas with an on time score of 91.2 percent.

 

District Percent On Time
Capital Metro Area 89.6
Atlanta 86.7
Baltimore 92.9
Capital 89.4
Greater South Carolina 90.8
Greensboro 89.3
Mid-Carolinas 93.4
Northern Virginia 91.4
Richmond 81.2
Eastern Area 91.2
Appalachian 91.4
Central Pennsylvania 88.2
Kentuckiana 89.5
Northern Ohio 90.2
Ohio Valley 90.8
Philadelphia Metro 91.7
South Jersey 91.1
Tennessee 92.7
Western New York 92.2
Western Pennsylvania 93.0
Great Lakes Area 83.4
Central Illinois 82.1
Chicago 86.9
Detroit 66.1
Gateway 90.0
Greater Indiana 84.7
Greater Michigan 82.3
Lakeland 86.9
Northeast Area 87.4
Albany 86.2
Caribbean 83.4
Connecticut Valley 86.9
Greater Boston 89.2
Long Island 84.1
New York 87.5
Northern New England 89.7
Northern New Jersey 88.1
Triboro 87.7
Westchester 84.9
Pacific Area 86.4
Bay-Valley 86.6
Honolulu 46.7
Los Angeles 88.7
Sacramento 86.3
San Diego 86.3
San Francisco 89.5
Santa Ana 82.6
Sierra Coastal 86.1
Southern Area 85.4
Alabama 86.8
Arkansas 86.0
Dallas 78.7
Fort Worth 79.4
Gulf Atlantic 87.4
Houston 81.5
Louisiana 85.9
Mississippi 86.4
Oklahoma 89.5
Rio Grande 89.0
South Florida 87.6
Suncoast 88.8
Western Area 86.4
Alaska 84.0
Arizona 86.1
Central Plains 90.0
Colorado/Wyoming 77.7
Dakotas 84.9
Hawkeye 90.1
Mid-America 87.4
Nevada-Sierra 85.7
Northland 79.8
Portland 91.1
Salt Lake City 78.5
Seattle 91.7
Nation FY2015 Q3 87.1

Nation FY2014 Q3 (SPLY) 91.8

Nation FY2009 Annual73.4
Nation FY2010 Annual 79.4
Nation FY2011 Annual 76.7
Nation FY2012 Annual 87.2
Nation FY2013 Annual 87.5
Nation FY2014 Annual 86.3
Nation FY2015 Q1 76.9
Nation FY2015 Q2 85.1

FY2015 Annual Target 90.0