United States Postal ServiceŪ

Quarterly Performance for Presort First-Class MailŪ
Service Variance
Mailpieces Delivered Between 04/01/2015 and 06/30/2015

Quarter III
FY2015

Overview

For Presort First-Class MailŪ, the service performance measurement system of the Postal Service™ uses documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent MailŪ barcode (IMb™) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMb™ in-process scans is used in conjunction with the external data to extrapolate results for the population of Presort First-Class MailŪ using Full-Service Intelligent MailŪ. Data collected by the Postal Service™ are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent MailŪ Accuracy and Performance System (iMAPS).

The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by the Postal Service™ and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all Presort First-Class MailŪ delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPSŪ service standards to determine the percent of mail delivered on time.

The Service Performance Measurement (SPM) application of the Full-Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full-Service Intelligent MailŪ and applies business rules for service measurement before sending data to iMAPS.

Presort First-Class™ Parcels were categorized as a competitive product as of October 3, 2011, and are no longer included in the Presort First-Class MailŪ scores.

Performance Highlights

National Overnight performance in FY15 Quarter 3 was 95.8 percent on time, 1.6 points lower when compared to the same period last year. National Two-Day performance was 93.9 percent on time, 3.2 points lower when compared to the same period last year. National Three-To-Five-Day performance was 88.7 percent on time, 4.8 points lower when compared to the same period last year. Nationally, at least 99.6 percent of mail across all service standards was delivered within the service standard plus three days in FY15 Quarter 3. Eastern Area led the nation in Overnight service performance with 96.9 percent on time. For the seventh consecutive quarter since FY14, Pacific Area led the nation in Two-Day service performance with 96.0 percent on time. Eastern Area led the nation in Three-To-Five-Day service performance with 89.3 percent on time.

At the district level, Sierra Coastal had the highest Overnight service performance at 98.5 percent on time, and 22 districts had a score at or above the performance target of 96.80 percent on time. For Two-Day service, Alaska had the highest performance at 99.0 percent on time, with seven districts scoring at or above the performance target of 96.50 percent on time. Greater Indiana had the highest Three-To-Five-Day performance at 93.6 percent on time.

 

District Overnight Two-Day Three-To-Five-Day
Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days
Capital Metro Area 99.1
99.7
99.8
98.7
99.5
99.8
97.2
99.0
99.6
Atlanta 99.1
99.7
99.9
98.9
99.6
99.8
97.3
99.1
99.6
Baltimore 98.9
99.6
99.8
98.3
99.3
99.7
97.1
98.9
99.5
Capital 99.3
99.7
99.8
98.4
99.4
99.7
97.6
99.1
99.6
Greater South Carolina 99.1
99.7
99.8
98.7
99.5
99.8
94.9
98.3
99.4
Greensboro 99.2
99.5
99.7
98.8
99.4
99.7
97.4
99.0
99.5
Mid-Carolinas 99.4
99.8
99.9
98.8
99.5
99.8
97.6
99.2
99.6
Northern Virginia 99.4
99.7
99.8
98.9
99.5
99.8
98.1
99.2
99.7
Richmond 98.8
99.5
99.8
98.6
99.5
99.7
97.0
98.9
99.5
Eastern Area 99.3
99.7
99.8
98.6
99.5
99.7
97.4
99.0
99.6
Appalachian 99.4
99.8
99.9
99.0
99.6
99.8
97.8
99.1
99.6
Central Pennsylvania 99.1
99.5
99.7
98.1
99.3
99.7
96.9
98.8
99.5
Kentuckiana 99.3
99.7
99.9
98.5
99.4
99.7
97.4
99.0
99.6
Northern Ohio 98.9
99.6
99.8
98.4
99.4
99.8
97.1
98.9
99.5
Ohio Valley 99.3
99.7
99.8
98.5
99.4
99.7
97.5
99.1
99.6
Philadelphia Metro 99.4
99.7
99.8
98.3
99.5
99.7
97.2
98.9
99.4
South Jersey 99.5
99.7
99.8
98.8
99.5
99.7
98.0
99.3
99.6
Tennessee 99.4
99.8
99.9
98.9
99.6
99.8
97.7
99.1
99.6
Western New York 99.5
99.8
99.9
98.7
99.6
99.8
97.7
99.0
99.6
Western Pennsylvania 99.4
99.8
99.9
99.0
99.7
99.9
97.7
99.2
99.7
Great Lakes Area 99.0
99.6
99.8
98.5
99.5
99.8
97.1
99.0
99.6
Central Illinois 98.4
99.4
99.7
98.4
99.5
99.8
96.0
98.7
99.4
Chicago 95.1
99.0
99.7
98.2
99.4
99.7
95.5
98.4
99.3
Detroit 98.9
99.6
99.8
98.5
99.5
99.8
96.9
98.8
99.5
Gateway 98.3
99.4
99.7
98.3
99.4
99.8
96.3
98.8
99.5
Greater Indiana 99.2
99.7
99.9
98.4
99.4
99.8
98.3
99.4
99.7
Greater Michigan 99.0
99.7
99.8
98.5
99.5
99.8
97.1
98.9
99.5
Lakeland 99.4
99.7
99.8
98.6
99.6
99.8
97.0
99.0
99.6
Northeast Area 98.8
99.5
99.7
98.3
99.3
99.7
96.8
98.8
99.5
Albany 99.0
99.8
99.9
98.4
99.5
99.8
97.2
99.1
99.7
Caribbean 98.6
99.4
99.7
99.4
99.7
99.8
94.8
97.8
99.1
Connecticut Valley 98.8
99.4
99.7
98.2
99.4
99.7
97.1
99.0
99.5
Greater Boston 99.0
99.6
99.7
98.6
99.5
99.7
96.7
98.8
99.4
Long Island 98.7
99.6
99.9
98.1
99.3
99.7
96.4
98.6
99.5
New York 98.8
99.6
99.8
97.9
99.1
99.5
96.7
98.7
99.4
Northern New England 99.4
99.7
99.9
98.5
99.5
99.8
94.6
98.4
99.4
Northern New Jersey 98.6
99.4
99.5
98.3
99.3
99.6
97.7
99.1
99.5
Triboro 98.8
99.5
99.7
98.2
99.3
99.6
96.8
98.8
99.5
Westchester 98.7
99.2
99.5
97.0
98.6
99.2
95.4
98.1
99.0
Pacific Area 99.1
99.7
99.8
99.1
99.7
99.8
97.2
99.0
99.5
Bay-Valley 99.3
99.7
99.8
98.9
99.6
99.8
97.5
99.0
99.5
Honolulu 99.3
99.6
99.8
N/A
N/A
N/A
96.4
98.4
99.1
Los Angeles 98.7
99.5
99.7
99.2
99.7
99.9
96.8
98.8
99.4
Sacramento 99.3
99.8
99.9
99.1
99.7
99.8
96.9
99.0
99.5
San Diego 99.4
99.7
99.8
99.2
99.7
99.8
97.6
99.1
99.6
San Francisco 99.3
99.7
99.8
98.9
99.6
99.8
97.9
99.2
99.6
Santa Ana 99.3
99.8
99.9
99.2
99.7
99.9
96.4
98.9
99.5
Sierra Coastal 99.6
99.9
99.9
99.4
99.8
99.9
98.0
99.3
99.7
Southern Area 99.1
99.6
99.8
98.4
99.4
99.7
97.2
99.0
99.6
Alabama 99.3
99.8
99.9
99.0
99.6
99.8
97.7
99.2
99.7
Arkansas 99.1
99.6
99.9
98.3
99.4
99.8
97.5
99.0
99.6
Dallas 98.7
99.5
99.7
98.1
99.3
99.7
97.7
99.2
99.7
Fort Worth 99.1
99.7
99.9
98.6
99.5
99.8
97.2
99.0
99.6
Gulf Atlantic 99.2
99.6
99.8
98.8
99.6
99.8
97.7
99.1
99.6
Houston 98.4
99.2
99.6
97.0
98.9
99.5
94.6
98.0
99.1
Louisiana 99.0
99.6
99.8
98.4
99.4
99.7
97.6
99.1
99.6
Mississippi 99.1
99.8
99.8
98.1
99.3
99.6
96.5
98.8
99.4
Oklahoma 99.4
99.8
99.9
98.9
99.6
99.8
97.9
99.2
99.7
Rio Grande 99.4
99.8
99.9
98.3
99.4
99.7
97.0
99.0
99.6
South Florida 99.6
99.8
99.9
98.9
99.5
99.8
96.9
99.0
99.6
Suncoast 99.5
99.8
99.9
99.1
99.7
99.9
97.2
99.0
99.6
Western Area 99.3
99.7
99.9
98.8
99.6
99.8
97.3
99.0
99.6
Alaska 99.5
99.7
99.9
99.5
99.8
99.9
97.4
98.8
99.4
Arizona 99.5
99.8
99.9
99.2
99.6
99.8
97.8
99.1
99.6
Central Plains 98.9
99.7
99.9
99.2
99.7
99.9
98.0
99.2
99.7
Colorado/Wyoming 99.2
99.7
99.8
99.1
99.6
99.8
96.3
98.6
99.3
Dakotas 99.5
99.8
99.9
99.3
99.7
99.8
96.2
98.7
99.4
Hawkeye 99.6
99.8
99.9
98.6
99.6
99.8
97.8
99.3
99.7
Mid-America 99.0
99.6
99.8
98.2
99.5
99.8
96.4
98.6
99.5
Nevada-Sierra 99.6
99.8
99.9
98.3
99.4
99.7
98.2
99.2
99.6
Northland 99.1
99.7
99.8
98.6
99.5
99.7
97.0
98.9
99.5
Portland 99.3
99.7
99.9
99.3
99.7
99.8
97.5
99.0
99.6
Salt Lake City 99.0
99.7
99.8
99.1
99.6
99.8
95.7
98.5
99.4
Seattle 99.2
99.6
99.8
99.3
99.7
99.9
97.3
99.0
99.6
Nation FY2015 Q3 99.1
99.6
99.8
98.6
99.5
99.8
97.2
99.0
99.6

Nation FY2014 Q3 (SPLY) 99.5
99.8
99.9
99.3
99.7
99.9
98.3
99.3
99.7

Nation FY2009 Annual 98.7 99.3 99.4 97.2 98.6 99.2 93.3 96.7 98.3
Nation FY2010 Annual 98.9 99.6 99.8 98.3 99.3 99.6 96.8 98.4 99.0
Nation FY2011 Annual 98.6 99.5 99.7 98.0 99.4 99.7 97.8 99.1 99.6
Nation FY2012 Annual 99.5 99.8 99.9 99.1 99.7 99.8 98.9 99.6 99.8
Nation FY2013 Annual 99.6 99.8 99.9 99.4 99.8 99.9 98.9 99.6 99.8
Nation FY2014 Annual 99.5 99.8 99.9 99.2 99.7 99.9 97.8 99.2 99.6
Nation FY2015 Q1 99.4 99.7 99.8 99.1 99.6 99.8 97.6 99.1 99.6
Nation FY2015 Q2 98.8 99.5 99.8 97.6 99.2 99.6 94.1 97.8 99.1