United States Postal Service®Quarterly Performance for Single-Piece First-Class Mail® |
Quarter III FY2015 |
Overview
Since 1990, the Postal Service™ has contracted with a third party vendor to measure First-Class Mail® service performance independently and objectively via the External First-Class Mail® measurement system (EXFC). EXFC is an external sampling system measuring the time it takes from deposit of mail into a collection box or lobby chute until its delivery to a home or business. EXFC measures the transit time for single-piece rate First-Class™ cards, letters, and flat envelopes and compares this actual service against service standards. EXFC continuously tests service in 892 three-digit ZIP Code™ areas among which virtually all Single-Piece First-Class Mail® originates and destinates.
Service performance for Single-Piece First-Class Mail® parcels has been combined with EXFC performance to formulate these combined Single-Piece First-Class Mail® results. Single-Piece First-Class Mail® parcel service is measured using an internal USPS® system. This system measures transit time from the time of mailing at a Post Office™ until the time of delivery for parcels for which a customer requested USPS Tracking™ service. Actual transit time is then compared against First-Class Mail® service standards.
Performance Highlights
On January 5, the Postal Service™ began to implement Phase 2 of its plan to rationalize the processing network. This change revised the service standards for Single-Piece First-Class Mail to eliminate the Overnight service standard which had previously been applied to pieces originating and destinating within the same Sectional Center Facility area. Starting January 5, 2015, Single-Piece First-Class Mail has a service standard between two and five days, with the majority falling into either two or three days.
National Single-Piece First-Class Mail® results in FY15 Quarter 3 were 94.2 percent on time for Two-Day and 77.1 percent on time for Three-To-Five-Day. Nationally, at least 99.0 percent of mail across all service standards was delivered within the service standard plus three days in FY15 Quarter 3. In Quarter 3 at the district level, there were 5 districts that scored at or above the performance target of 96.50 percent on time for Two-Day. Honolulu and Alaska had the highest Two-Day performance at 98.0 percent on time. Appalachian had the highest Three-To-Five-Day performance at 86.3 percent on time. Eastern area led the nation in both Two-Day and Three-To-Five-Day.
District | Overnight* | Two-Day* | Three-To-Five-Day |
---|---|---|---|
Percent On Time | Percent On Time | Percent On Time | |
Capital Metro Area | N/A | 94.1 | 77.2 |
Atlanta | N/A | 94.4 | 76.8 |
Baltimore | N/A | 93.6 | 75.6 |
Capital | N/A | 93.8 | 79.5 |
Greater South Carolina | N/A | 95.2 | 68.9 |
Greensboro | N/A | 93.4 | 80.4 |
Mid-Carolinas | N/A | 95.2 | 77.1 |
Northern Virginia | N/A | 95.0 | 82.5 |
Richmond | N/A | 92.3 | 77.6 |
Eastern Area | N/A | 95.5 | 81.7 |
Appalachian | N/A | 95.7 | 86.3 |
Central Pennsylvania | N/A | 94.5 | 76.5 |
Kentuckiana | N/A | 95.6 | 82.2 |
Northern Ohio | N/A | 93.6 | 80.1 |
Ohio Valley | N/A | 96.1 | 83.0 |
Philadelphia Metro | N/A | 95.1 | 81.2 |
South Jersey | N/A | 95.9 | 79.0 |
Tennessee | N/A | 96.0 | 80.3 |
Western New York | N/A | 96.6 | 85.9 |
Western Pennsylvania | N/A | 96.5 | 85.5 |
Great Lakes Area | N/A | 93.6 | 77.7 |
Central Illinois | N/A | 94.5 | 79.4 |
Chicago | N/A | 94.0 | 78.2 |
Detroit | N/A | 92.1 | 78.2 |
Gateway | N/A | 93.3 | 75.3 |
Greater Indiana | N/A | 93.0 | 78.5 |
Greater Michigan | N/A | 93.2 | 77.2 |
Lakeland | N/A | 94.5 | 77.0 |
Northeast Area | N/A | 91.9 | 74.1 |
Albany | N/A | 92.1 | 79.0 |
Caribbean | N/A | 94.8 | 66.5 |
Connecticut Valley | N/A | 93.1 | 77.2 |
Greater Boston | N/A | 92.1 | 72.8 |
Long Island | N/A | 92.6 | 75.7 |
New York | N/A | 90.7 | 70.0 |
Northern New England | N/A | 94.3 | 72.1 |
Northern New Jersey | N/A | 91.9 | 77.4 |
Triboro | N/A | 88.4 | 67.9 |
Westchester | N/A | 87.7 | 70.1 |
Pacific Area | N/A | 93.4 | 75.0 |
Bay-Valley | N/A | 93.7 | 78.4 |
Honolulu | N/A | 98.0 | 81.5 |
Los Angeles | N/A | 90.2 | 65.8 |
Sacramento | N/A | 93.3 | 78.6 |
San Diego | N/A | 93.9 | 75.2 |
San Francisco | N/A | 93.7 | 76.2 |
Santa Ana | N/A | 93.2 | 73.6 |
Sierra Coastal | N/A | 94.9 | 78.2 |
Southern Area | N/A | 94.7 | 76.1 |
Alabama | N/A | 96.2 | 78.8 |
Arkansas | N/A | 95.9 | 81.0 |
Dallas | N/A | 93.6 | 74.2 |
Fort Worth | N/A | 95.3 | 78.5 |
Gulf Atlantic | N/A | 96.2 | 80.5 |
Houston | N/A | 88.7 | 63.4 |
Louisiana | N/A | 95.4 | 77.3 |
Mississippi | N/A | 96.0 | 77.4 |
Oklahoma | N/A | 96.4 | 83.7 |
Rio Grande | N/A | 93.4 | 76.7 |
South Florida | N/A | 95.9 | 73.6 |
Suncoast | N/A | 96.0 | 77.5 |
Western Area | N/A | 95.1 | 76.9 |
Alaska | N/A | 98.0 | 85.6 |
Arizona | N/A | 96.6 | 80.8 |
Central Plains | N/A | 95.5 | 77.5 |
Colorado/Wyoming | N/A | 93.5 | 72.5 |
Dakotas | N/A | 95.4 | 75.4 |
Hawkeye | N/A | 96.1 | 81.4 |
Mid-America | N/A | 93.4 | 73.7 |
Nevada-Sierra | N/A | 93.6 | 80.0 |
Northland | N/A | 94.5 | 78.1 |
Portland | N/A | 95.7 | 77.8 |
Salt Lake City | N/A | 95.8 | 72.6 |
Seattle | N/A | 95.0 | 73.4 |
Nation FY2015 Q3 | N/A | 94.2 | 77.1 |
Nation FY2014 Q3 (SPLY) | 96.5 | 95.8 | 90.0 |
Nation FY2009 Annual | 96.1 | 93.5 | 90.8 |
Nation FY2010 Annual | 96.3 | 93.6 | 91.6 |
Nation FY2011 Annual | 96.2 | 93.4 | 91.2 |
Nation FY2012 Annual | 96.5 | 94.8 | 92.3 |
Nation FY2013 Annual | 96.1 | 95.3 | 91.6 |
Nation FY2014 Annual | 96.0 | 94.9 | 87.7 |
Nation FY2015 Q1 | 95.7 | 94.5 | 83.7 |
Nation FY2015 Q2 | 90.6 | 90.4 | 63.1 |
FY2015 Annual Target | 96.80 | 96.50 | 95.25 |