United States Postal Service®Quarterly Performance for Single-Piece First-Class Mail® |
Quarter III FY2015 |
Overview
Since 1990, the Postal Service™ has contracted with a third party vendor to measure First-Class Mail® service performance independently and objectively via the External First-Class Mail® measurement system (EXFC). EXFC is an external sampling system measuring the time it takes from deposit of mail into a collection box or lobby chute until its delivery to a home or business. EXFC measures the transit time for single-piece rate First-Class™ cards, letters, and flat envelopes and compares this actual service against service standards. EXFC continuously tests service in 892 three-digit ZIP Code™ areas among which virtually all Single-Piece First-Class Mail® originates and destinates.
Service performance for Single-Piece First-Class Mail® parcels has been combined with EXFC performance to formulate these combined Single-Piece First-Class Mail® results. Single-Piece First-Class Mail® parcel service is measured using an internal USPS® system. This system measures transit time from the time of mailing at a Post Office™ until the time of delivery for parcels for which a customer requested USPS Tracking™ service. Actual transit time is then compared against First-Class Mail® service standards.
Performance Highlights
On January 5, the Postal Service™ began to implement Phase 2 of its plan to rationalize the processing network. This change revised the service standards for Single-Piece First-Class Mail to eliminate the Overnight service standard which had previously been applied to pieces originating and destinating within the same Sectional Center Facility area. Starting January 5, 2015, Single-Piece First-Class Mail has a service standard between two and five days, with the majority falling into either two or three days.
National Single-Piece First-Class Mail® results in FY15 Quarter 3 were 94.2 percent on time for Two-Day and 77.1 percent on time for Three-To-Five-Day. Nationally, at least 99.0 percent of mail across all service standards was delivered within the service standard plus three days in FY15 Quarter 3. In Quarter 3 at the district level, there were 5 districts that scored at or above the performance target of 96.50 percent on time for Two-Day. Honolulu and Alaska had the highest Two-Day performance at 98.0 percent on time. Appalachian had the highest Three-To-Five-Day performance at 86.3 percent on time. Eastern area led the nation in both Two-Day and Three-To-Five-Day.
District | Overnight* | Two-Day* | Three-To-Five-Day | ||||||
---|---|---|---|---|---|---|---|---|---|
Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | |
Capital Metro Area | N/A | N/A | N/A | 98.6 | 99.3 | 99.6 | 94.5 | 97.9 | 99.1 |
Atlanta | N/A | N/A | N/A | 98.8 | 99.4 | 99.6 | 94.8 | 98.1 | 99.2 |
Baltimore | N/A | N/A | N/A | 98.3 | 99.4 | 99.7 | 93.6 | 97.3 | 98.9 |
Capital | N/A | N/A | N/A | 98.8 | 99.3 | 99.7 | 94.4 | 97.7 | 99.0 |
Greater South Carolina | N/A | N/A | N/A | 98.9 | 99.5 | 99.6 | 92.4 | 97.2 | 98.9 |
Greensboro | N/A | N/A | N/A | 98.3 | 99.3 | 99.6 | 95.0 | 98.2 | 99.2 |
Mid-Carolinas | N/A | N/A | N/A | 99.0 | 99.5 | 99.6 | 94.6 | 98.1 | 99.2 |
Northern Virginia | N/A | N/A | N/A | 98.8 | 99.4 | 99.5 | 95.8 | 98.3 | 99.2 |
Richmond | N/A | N/A | N/A | 98.2 | 99.0 | 99.4 | 94.2 | 97.7 | 98.8 |
Eastern Area | N/A | N/A | N/A | 98.8 | 99.5 | 99.7 | 95.4 | 98.1 | 99.2 |
Appalachian | N/A | N/A | N/A | 98.8 | 99.6 | 99.8 | 95.9 | 98.2 | 99.1 |
Central Pennsylvania | N/A | N/A | N/A | 98.6 | 99.4 | 99.7 | 93.9 | 97.8 | 99.1 |
Kentuckiana | N/A | N/A | N/A | 98.6 | 99.5 | 99.7 | 95.5 | 98.4 | 99.3 |
Northern Ohio | N/A | N/A | N/A | 98.3 | 99.2 | 99.7 | 94.8 | 97.9 | 99.2 |
Ohio Valley | N/A | N/A | N/A | 99.0 | 99.6 | 99.8 | 95.9 | 98.3 | 99.4 |
Philadelphia Metro | N/A | N/A | N/A | 98.9 | 99.5 | 99.7 | 95.0 | 97.8 | 99.0 |
South Jersey | N/A | N/A | N/A | 99.1 | 99.7 | 99.9 | 95.6 | 98.4 | 99.3 |
Tennessee | N/A | N/A | N/A | 99.0 | 99.4 | 99.6 | 95.0 | 98.0 | 99.1 |
Western New York | N/A | N/A | N/A | 99.1 | 99.5 | 99.8 | 96.0 | 98.1 | 99.1 |
Western Pennsylvania | N/A | N/A | N/A | 99.0 | 99.5 | 99.8 | 96.1 | 98.5 | 99.3 |
Great Lakes Area | N/A | N/A | N/A | 98.4 | 99.3 | 99.6 | 94.3 | 97.9 | 99.1 |
Central Illinois | N/A | N/A | N/A | 98.5 | 99.3 | 99.5 | 94.9 | 98.2 | 99.2 |
Chicago | N/A | N/A | N/A | 98.6 | 99.4 | 99.7 | 95.2 | 98.2 | 99.2 |
Detroit | N/A | N/A | N/A | 98.0 | 99.1 | 99.5 | 93.5 | 97.3 | 98.7 |
Gateway | N/A | N/A | N/A | 98.3 | 99.4 | 99.7 | 93.4 | 97.6 | 98.9 |
Greater Indiana | N/A | N/A | N/A | 98.5 | 99.3 | 99.6 | 94.6 | 97.7 | 98.9 |
Greater Michigan | N/A | N/A | N/A | 98.3 | 99.2 | 99.6 | 94.1 | 98.0 | 99.0 |
Lakeland | N/A | N/A | N/A | 98.7 | 99.5 | 99.7 | 94.5 | 98.2 | 99.3 |
Northeast Area | N/A | N/A | N/A | 98.0 | 99.2 | 99.6 | 93.2 | 97.6 | 98.9 |
Albany | N/A | N/A | N/A | 97.9 | 99.1 | 99.6 | 95.0 | 98.2 | 99.3 |
Caribbean | N/A | N/A | N/A | 98.6 | 99.6 | 99.8 | 91.7 | 96.7 | 98.6 |
Connecticut Valley | N/A | N/A | N/A | 98.3 | 99.4 | 99.7 | 94.5 | 98.1 | 99.2 |
Greater Boston | N/A | N/A | N/A | 97.9 | 99.0 | 99.5 | 93.1 | 97.5 | 98.8 |
Long Island | N/A | N/A | N/A | 98.1 | 99.2 | 99.6 | 93.5 | 97.7 | 99.0 |
New York | N/A | N/A | N/A | 97.8 | 99.0 | 99.5 | 91.6 | 96.8 | 98.5 |
Northern New England | N/A | N/A | N/A | 98.7 | 99.4 | 99.6 | 93.4 | 98.0 | 99.1 |
Northern New Jersey | N/A | N/A | N/A | 98.3 | 99.3 | 99.6 | 93.7 | 97.6 | 98.9 |
Triboro | N/A | N/A | N/A | 97.3 | 99.0 | 99.4 | 91.4 | 96.4 | 98.2 |
Westchester | N/A | N/A | N/A | 97.2 | 99.1 | 99.5 | 90.9 | 96.9 | 98.8 |
Pacific Area | N/A | N/A | N/A | 98.5 | 99.3 | 99.6 | 93.8 | 97.6 | 98.8 |
Bay-Valley | N/A | N/A | N/A | 98.6 | 99.2 | 99.6 | 94.3 | 97.9 | 99.0 |
Honolulu | N/A | N/A | N/A | 99.5 | 99.9 | 99.9 | 94.3 | 97.8 | 98.7 |
Los Angeles | N/A | N/A | N/A | 97.7 | 98.7 | 99.2 | 92.3 | 97.4 | 98.8 |
Sacramento | N/A | N/A | N/A | 98.3 | 99.6 | 99.8 | 94.3 | 97.7 | 99.1 |
San Diego | N/A | N/A | N/A | 98.5 | 99.5 | 99.7 | 93.8 | 97.4 | 98.6 |
San Francisco | N/A | N/A | N/A | 98.4 | 99.0 | 99.5 | 93.9 | 97.3 | 98.7 |
Santa Ana | N/A | N/A | N/A | 98.8 | 99.6 | 99.8 | 93.3 | 97.2 | 98.5 |
Sierra Coastal | N/A | N/A | N/A | 98.6 | 99.1 | 99.5 | 95.3 | 98.4 | 99.3 |
Southern Area | N/A | N/A | N/A | 98.5 | 99.2 | 99.6 | 93.7 | 97.7 | 98.9 |
Alabama | N/A | N/A | N/A | 98.8 | 99.4 | 99.6 | 94.7 | 98.1 | 99.1 |
Arkansas | N/A | N/A | N/A | 99.0 | 99.4 | 99.6 | 95.5 | 98.3 | 99.3 |
Dallas | N/A | N/A | N/A | 98.2 | 98.9 | 99.3 | 93.4 | 97.7 | 99.0 |
Fort Worth | N/A | N/A | N/A | 98.7 | 99.5 | 99.8 | 94.9 | 98.1 | 99.1 |
Gulf Atlantic | N/A | N/A | N/A | 98.9 | 99.4 | 99.6 | 95.1 | 98.2 | 99.2 |
Houston | N/A | N/A | N/A | 96.7 | 98.5 | 99.2 | 87.9 | 95.4 | 98.1 |
Louisiana | N/A | N/A | N/A | 98.7 | 99.4 | 99.6 | 94.4 | 97.8 | 99.0 |
Mississippi | N/A | N/A | N/A | 98.9 | 99.4 | 99.6 | 94.4 | 97.7 | 98.9 |
Oklahoma | N/A | N/A | N/A | 99.0 | 99.7 | 99.7 | 95.9 | 98.3 | 99.3 |
Rio Grande | N/A | N/A | N/A | 98.1 | 99.1 | 99.5 | 93.5 | 97.6 | 98.8 |
South Florida | N/A | N/A | N/A | 98.8 | 99.5 | 99.7 | 93.0 | 97.5 | 98.9 |
Suncoast | N/A | N/A | N/A | 98.8 | 99.2 | 99.5 | 94.6 | 97.9 | 99.0 |
Western Area | N/A | N/A | N/A | 98.9 | 99.6 | 99.8 | 94.1 | 97.8 | 99.1 |
Alaska | N/A | N/A | N/A | 99.5 | 99.7 | 99.8 | 95.7 | 98.2 | 99.1 |
Arizona | N/A | N/A | N/A | 99.3 | 99.7 | 99.8 | 95.4 | 98.0 | 99.0 |
Central Plains | N/A | N/A | N/A | 98.7 | 99.6 | 99.8 | 93.5 | 97.7 | 99.2 |
Colorado/Wyoming | N/A | N/A | N/A | 98.6 | 99.5 | 99.7 | 92.3 | 97.3 | 98.9 |
Dakotas | N/A | N/A | N/A | 98.9 | 99.7 | 99.9 | 93.2 | 97.7 | 99.1 |
Hawkeye | N/A | N/A | N/A | 99.1 | 99.6 | 99.8 | 95.3 | 98.2 | 99.2 |
Mid-America | N/A | N/A | N/A | 97.9 | 99.0 | 99.4 | 92.6 | 97.1 | 98.9 |
Nevada-Sierra | N/A | N/A | N/A | 98.1 | 99.2 | 99.4 | 94.8 | 97.8 | 98.7 |
Northland | N/A | N/A | N/A | 99.1 | 99.6 | 99.8 | 95.4 | 98.3 | 99.3 |
Portland | N/A | N/A | N/A | 99.2 | 99.7 | 99.8 | 95.5 | 98.3 | 99.2 |
Salt Lake City | N/A | N/A | N/A | 98.9 | 99.4 | 99.7 | 92.2 | 96.8 | 98.9 |
Seattle | N/A | N/A | N/A | 98.9 | 99.7 | 99.9 | 94.1 | 97.9 | 99.1 |
Nation FY2015 Q3 | N/A | N/A | N/A | 98.6 | 99.4 | 99.6 | 94.2 | 97.8 | 99.0 |
Nation FY2014 Q3 (SPLY) | 99.2 | 99.6 | 99.8 | 98.9 | 99.5 | 99.7 | 97.4 | 99.0 | 99.6 |
Nation FY2009 Annual | 99.2 | 99.6 | 99.8 | 98.5 | 99.4 | 99.7 | 97.5 | 99.1 | 99.6 |
Nation FY2010 Annual | 99.2 | 99.6 | 99.8 | 98.5 | 99.4 | 99.7 | 97.9 | 99.2 | 99.6 |
Nation FY2011 Annual | 99.2 | 99.6 | 99.8 | 98.4 | 99.4 | 99.7 | 97.7 | 99.1 | 99.6 |
Nation FY2012 Annual | 99.2 | 99.6 | 99.8 | 98.8 | 99.5 | 99.7 | 98.0 | 99.2 | 99.7 |
Nation FY2013 Annual | 99.1 | 99.6 | 99.8 | 98.7 | 99.5 | 99.7 | 97.8 | 99.1 | 99.6 |
Nation FY2014 Annual | 99.1 | 99.6 | 99.7 | 98.7 | 99.4 | 99.7 | 96.4 | 98.5 | 99.3 |
Nation FY2015 Q1 | 99.0 | 99.6 | 99.7 | 98.6 | 99.4 | 99.7 | 95.4 | 98.3 | 99.3 |
Nation FY2015 Q2 | 96.4 | 98.0 | 98.7 | 97.6 | 99.0 | 99.5 | 88.0 | 95.4 | 98.0 |