Overview
For Standard MailŪ letters and non-Saturation flats, the service performance measurement system of the Postal Service™ uses documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent MailŪ barcode (IMb™) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMb™ in-process scans is used in conjunction with the external data to extrapolate results for the population of Standard MailŪ using Full-Service Intelligent MailŪ. Data collected by the Postal Service™ are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent MailŪ Accuracy and Performance System (iMAPS).
The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by the Postal Service™ and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all Standard MailŪ delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPSŪ service standards to determine the percent of mail delivered on time.
The Service Performance Measurement (SPM) application of the Full-Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full-Service Intelligent MailŪ and applies business rules for service measurement before sending data to iMAPS.
The service performance measure for DDU-entry Saturation flats involves the identification of major weekly Saturation mailings within delivery units. Delivery of these mailings is captured with a scan made by carriers at the completion of delivery of all pieces on the route. Service performance is measured by comparing the delivery date to the end date of the mailer requested in-home window to determine the percent delivered on time. Data from anonymous households reporting the receipt of these Saturation mailings are used to validate the accuracy of the carrier scans.
The service performance measurement system for Every Door Direct Mail (EDDM) - Retail™ uses the documented arrival time of a mailing at a retail unit to start the clock, using the point-of-sale scan when mail is handed to the Postal Service™, and an Intelligent MailŪ parcel barcode (IMpb™) scan by a USPSŪ carrier to stop the clock. The delivery of bundles of EDDM-Retail™ pieces is captured with a scan made by carriers at the delivery unit upon distribution for delivery. Service performance is measured by comparing the total transit time of mailpiece bundles to the service standard to determine the percent delivered on time.
Results for DDU-entry Saturation flats and EDDM-Retail™ are combined with other destination entry Standard Mail in the Destination Entry scores in this report.
The service performance measure for Standard MailŪ parcels with USPS Tracking™ is planned to serve as a proxy for measuring service performance for Standard MailŪ parcels.
Limitations
Due to limited automated processing for Standard MailŪ flats, the service performance results may not be representative of all Standard MailŪ flats performance. While Destination Delivery Unit (DDU) entered Saturation flats and EDDM - Retail™ flats have been included this quarter, significant gaps in the coverage of non-Saturation/non- EDDM - Retail™ DDU-entry mail still remain and are excluded from the measurement.
Results for Standard MailŪ parcels, which represent less than 0.1 percent of all Standard MailŪ, are not included in the overall Standard MailŪ results because service performance data was not available.
The delivery factor for Standard MailŪ letters was created using Standard MailŪ letters with Intelligent MailŪ barcodes received by external reporters. Data for the delivery factor of Standard MailŪ flats were based on a combination of Standard MailŪ flats and Bound Printed Matter Flats with Intelligent MailŪ barcodes as well as EXFC test flats received by external reporters. The EXFC and Bound Printed Matter Flats data were used to supplement the limited Standard MailŪ flats data available during this period.
Performance Highlights
National Destination Entry mail achieved performance of 91.3 percent on time in Q3, 1.2 points lower than the same period last year, and 99.3 percent delivered within the service standard plus three days. The Honolulu Performance Cluster led the nation in Destination Entry performance with 97.6 percent on time. Forty districts met or exceeded the performance target of 91.0 for Destination Entry.
End-to-End National performance was 59.3 percent on time, 7.6 points lower when compared to the same period of last year. In Q3, 88.9 percent of Standard Mail pieces were delivered within the service standard plus three days. The Alaska Performance Cluster had the highest End-To-End score with 84.9 percent on time.
| District | Destination Entry | End-to-End |
|---|---|---|
| Percent On Time | Percent On Time | |
| Capital Metro Area | 91.6 |
57.2 |
| Atlanta | 91.5 |
57.3 |
| Baltimore | 92.8 |
54.5 |
| Capital | 90.2 |
56.1 |
| Greater South Carolina | 90.6 |
62.4 |
| Greensboro | 93.3 |
61.5 |
| Mid-Carolinas | 93.1 |
58.8 |
| Northern Virginia | 94.0 |
56.1 |
| Richmond | 89.3 |
50.6 |
| Eastern Area | 93.6 |
59.3 |
| Appalachian | 97.1 |
53.8 |
| Central Pennsylvania | 93.1 |
48.3 |
| Kentuckiana | 93.2 |
62.0 |
| Northern Ohio | 88.0 |
60.0 |
| Ohio Valley | 93.7 |
58.9 |
| Philadelphia Metro | 94.0 |
47.7 |
| South Jersey | 95.9 |
55.5 |
| Tennessee | 93.5 |
64.0 |
| Western New York | 93.9 |
59.7 |
| Western Pennsylvania | 95.8 |
78.6 |
| Great Lakes Area | 89.4 |
53.6 |
| Central Illinois | 92.5 |
46.0 |
| Chicago | 90.3 |
52.7 |
| Detroit | 85.0 |
57.6 |
| Gateway | 88.4 |
57.5 |
| Greater Indiana | 87.0 |
55.1 |
| Greater Michigan | 92.5 |
50.3 |
| Lakeland | 90.6 |
55.6 |
| Northeast Area | 89.6 |
49.2 |
| Albany | 89.4 |
51.9 |
| Caribbean | 89.6 |
77.0 |
| Connecticut Valley | 90.2 |
54.1 |
| Greater Boston | 90.0 |
49.9 |
| Long Island | 92.2 |
44.3 |
| New York | 86.3 |
45.0 |
| Northern New England | 91.7 |
47.6 |
| Northern New Jersey | 89.2 |
43.3 |
| Triboro | 86.0 |
51.7 |
| Westchester | 87.3 |
45.2 |
| Pacific Area | 91.1 |
62.3 |
| Bay-Valley | 90.4 |
62.3 |
| Honolulu | 97.6 |
72.0 |
| Los Angeles | 91.6 |
63.0 |
| Sacramento | 90.3 |
59.4 |
| San Diego | 90.4 |
58.5 |
| San Francisco | 90.8 |
58.4 |
| Santa Ana | 88.5 |
61.8 |
| Sierra Coastal | 93.9 |
67.0 |
| Southern Area | 91.3 |
64.0 |
| Alabama | 94.8 |
62.2 |
| Arkansas | 92.9 |
66.2 |
| Dallas | 93.8 |
60.4 |
| Fort Worth | 94.4 |
64.7 |
| Gulf Atlantic | 91.1 |
62.5 |
| Houston | 79.9 |
59.3 |
| Louisiana | 90.4 |
67.2 |
| Mississippi | 94.2 |
65.0 |
| Oklahoma | 95.1 |
63.1 |
| Rio Grande | 92.9 |
59.4 |
| South Florida | 92.2 |
72.9 |
| Suncoast | 91.6 |
65.9 |
| Western Area | 91.8 |
63.6 |
| Alaska | 93.3 |
84.9 |
| Arizona | 93.4 |
54.2 |
| Central Plains | 91.5 |
59.3 |
| Colorado/Wyoming | 89.1 |
64.0 |
| Dakotas | 92.8 |
55.1 |
| Hawkeye | 93.5 |
67.0 |
| Mid-America | 92.7 |
67.7 |
| Nevada-Sierra | 92.2 |
61.8 |
| Northland | 87.4 |
60.1 |
| Portland | 95.4 |
67.9 |
| Salt Lake City | 89.6 |
56.6 |
| Seattle | 93.8 |
76.0 |
| Nation FY2015 Q3 | 91.3 |
59.3 |
| Nation FY2009 Annual | 86.4 |
70.7 |
| Nation FY2010 Annual | 83.4 | 59.0 |
| Nation FY2011 Annual | 70.3 | 38.4 |
| Nation FY2012 Annual | 82.0 | 56.5 |
| Nation FY2013 Annual | 88.8 | 63.3 |
| Nation FY2014 Annual | 89.9 | 63.5 |
| Nation FY2015 Q1 | 88.3 | 64.8 |
| Nation FY2015 Q2 | 85.7 | 54.5 |
