United States Postal ServiceŪ

Quarterly Performance for Standard MailŪ
Service Variance
Mailpieces Delivered Between 04/01/2015 and 06/30/2015

 Quarter III
FY2015

Overview

For Standard MailŪ letters and non-Saturation flats, the service performance measurement system of the Postal Service™ uses documented arrival time at a designated postal facility to start the measurement clock, and an Intelligent MailŪ barcode (IMb™) scan by an external, third-party reporter to stop-the-clock. Mail piece tracking from IMb™ in-process scans is used in conjunction with the external data to extrapolate results for the population of Standard MailŪ using Full-Service Intelligent MailŪ. Data collected by the Postal Service™ are provided to an independent, external contractor to calculate service measurement and compile the necessary reports. The system used for this reporting is called the Intelligent MailŪ Accuracy and Performance System (iMAPS).

The external contractor determines service performance based on the elapsed time between the start-the-clock event recorded by the Postal Service™ and the stop-the-clock event recorded by anonymous households and small businesses that report delivery information directly to the contractor. The service measure consists of two parts: (1) how long mail pieces take to get through processing, and (2) how long mail takes from the last processing scan to delivery. The second portion is used as a delivery factor differential to determine the percent of all Standard MailŪ delivered on the last processing date versus the percent delivered after the last processing date. Service performance is measured by comparing the transit time to USPSŪ service standards to determine the percent of mail delivered on time.

The Service Performance Measurement (SPM) application of the Full-Service Seamless Acceptance and Service Performance system (SASP) serves as the data source for iMAPS. SPM captures data from all Full-Service Intelligent MailŪ and applies business rules for service measurement before sending data to iMAPS.

The service performance measure for DDU-entry Saturation flats involves the identification of major weekly Saturation mailings within delivery units. Delivery of these mailings is captured with a scan made by carriers at the completion of delivery of all pieces on the route. Service performance is measured by comparing the delivery date to the end date of the mailer requested in-home window to determine the percent delivered on time. Data from anonymous households reporting the receipt of these Saturation mailings are used to validate the accuracy of the carrier scans.

The service performance measurement system for Every Door Direct Mail (EDDM) - Retail™ uses the documented arrival time of a mailing at a retail unit to start the clock, using the point-of-sale scan when mail is handed to the Postal Service™, and an Intelligent MailŪ parcel barcode (IMpb™) scan by a USPSŪ carrier to stop the clock. The delivery of bundles of EDDM-Retail™ pieces is captured with a scan made by carriers at the delivery unit upon distribution for delivery. Service performance is measured by comparing the total transit time of mailpiece bundles to the service standard to determine the percent delivered on time.

Results for DDU-entry Saturation flats and EDDM-Retail™ are combined with other destination entry Standard Mail in the Destination Entry scores in this report.

The service performance measure for Standard MailŪ parcels with USPS Tracking™ is planned to serve as a proxy for measuring service performance for Standard MailŪ parcels.

Limitations

Due to limited automated processing for Standard MailŪ flats, the service performance results may not be representative of all Standard MailŪ flats performance. While Destination Delivery Unit (DDU) entered Saturation flats and EDDM - Retail™ flats have been included this quarter, significant gaps in the coverage of non-Saturation/non- EDDM - Retail™ DDU-entry mail still remain and are excluded from the measurement.

Results for Standard MailŪ parcels, which represent less than 0.1 percent of all Standard MailŪ, are not included in the overall Standard MailŪ results because service performance data was not available.

The delivery factor for Standard MailŪ letters was created using Standard MailŪ letters with Intelligent MailŪ barcodes received by external reporters. Data for the delivery factor of Standard MailŪ flats were based on a combination of Standard MailŪ flats and Bound Printed Matter Flats with Intelligent MailŪ barcodes as well as EXFC test flats received by external reporters. The EXFC and Bound Printed Matter Flats data were used to supplement the limited Standard MailŪ flats data available during this period.

Performance Highlights

National Destination Entry mail achieved performance of 91.3 percent on time in Q3, 1.2 points lower than the same period last year, and 99.3 percent delivered within the service standard plus three days. The Honolulu Performance Cluster led the nation in Destination Entry performance with 97.6 percent on time. Forty districts met or exceeded the performance target of 91.0 for Destination Entry.

End-to-End National performance was 59.3 percent on time, 7.6 points lower when compared to the same period of last year. In Q3, 88.9 percent of Standard Mail pieces were delivered within the service standard plus three days. The Alaska Performance Cluster had the highest End-To-End score with 84.9 percent on time.

 

District Destination Entry End-to-End
Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days Percent Within +1-Day Percent Within +2-Days Percent Within +3-Days
Capital Metro Area 97.1
 98.6
 99.2
 72.9
 82.5
 88.2
Atlanta 97.0
 98.6
 99.3
 72.7
 82.7
 88.9
Baltimore 97.2
 98.5
 99.1
 72.8
 83.2
 88.7
Capital 96.7
 98.4
 99.0
 69.4
 79.6
 85.9
Greater South Carolina 97.6
 99.1
 99.5
 76.2
 84.2
 89.3
Greensboro 97.4
 98.7
 99.2
 76.4
 84.5
 89.8
Mid-Carolinas 97.7
 98.9
 99.4
 74.5
 84.2
 89.7
Northern Virginia 97.8
 98.7
 99.1
 70.3
 79.1
 85.0
Richmond 96.5
 98.3
 99.1
 68.6
 79.4
 85.5
Eastern Area 97.9
 99.0
 99.4
 74.6
 83.7
 89.3
Appalachian 98.9
 99.4
 99.6
 67.4
 76.9
 83.9
Central Pennsylvania 98.0
 99.1
 99.5
 65.2
 76.3
 83.5
Kentuckiana 97.4
 98.6
 99.2
 75.5
 83.6
 88.9
Northern Ohio 96.5
 98.6
 99.2
 78.8
 87.9
 93.0
Ohio Valley 97.6
 98.7
 99.2
 73.8
 83.1
 89.0
Philadelphia Metro 98.2
 99.1
 99.5
 66.7
 79.1
 86.2
South Jersey 98.8
 99.4
 99.6
 71.7
 80.7
 86.8
Tennessee 97.8
 98.9
 99.4
 79.1
 87.6
 92.3
Western New York 98.0
 99.0
 99.3
 74.6
 83.6
 89.3
Western Pennsylvania 98.6
 99.5
 99.7
 88.6
 93.4
 95.8
Great Lakes Area 96.7
 98.6
 99.2
 67.8
 78.2
 85.4
Central Illinois 97.2
 98.7
 99.2
 60.3
 72.1
 81.1
Chicago 96.8
 98.6
 99.3
 64.1
 74.5
 83.1
Detroit 94.8
 97.6
 98.7
 71.8
 82.3
 88.9
Gateway 96.5
 98.5
 99.2
 72.2
 82.0
 88.5
Greater Indiana 96.3
 98.5
 99.2
 70.4
 80.4
 87.1
Greater Michigan 98.0
 99.0
 99.4
 68.7
 80.4
 87.6
Lakeland 97.3
 98.8
 99.3
 68.9
 78.2
 84.8
Northeast Area 96.6
 98.4
 99.1
 65.3
 76.5
 83.7
Albany 97.0
 98.7
 99.2
 69.6
 80.7
 88.1
Caribbean 94.9
 96.2
 97.0
 86.7
 91.4
 93.3
Connecticut Valley 97.1
 98.7
 99.2
 69.1
 79.7
 86.1
Greater Boston 96.7
 98.5
 99.1
 65.7
 76.8
 83.8
Long Island 97.6
 98.8
 99.2
 61.0
 72.2
 79.6
New York 95.4
 97.7
 98.5
 64.8
 77.1
 84.7
Northern New England 97.2
 98.7
 99.3
 63.9
 75.6
 82.7
Northern New Jersey 96.3
 98.2
 99.0
 60.7
 73.2
 81.7
Triboro 94.9
 97.5
 98.5
 65.2
 76.1
 83.5
Westchester 95.2
 97.6
 98.5
 59.9
 71.6
 80.1
Pacific Area 97.3
 98.8
 99.4
 78.0
 86.2
 91.0
Bay-Valley 96.7
 98.3
 99.0
 79.2
 87.4
 91.9
Honolulu 99.0
 99.3
 99.5
 83.4
 90.2
 93.3
Los Angeles 97.4
 98.8
 99.3
 77.8
 85.9
 90.9
Sacramento 97.1
 98.9
 99.5
 78.0
 86.5
 91.2
San Diego 97.2
 99.0
 99.6
 74.5
 83.7
 89.6
San Francisco 97.4
 98.9
 99.4
 76.2
 86.1
 91.2
Santa Ana 96.3
 98.6
 99.3
 77.9
 85.9
 90.8
Sierra Coastal 98.2
 99.3
 99.7
 79.5
 86.7
 91.0
Southern Area 96.9
 98.5
 99.2
 78.1
 86.0
 90.8
Alabama 98.1
 99.1
 99.5
 76.4
 85.4
 90.7
Arkansas 97.8
 99.0
 99.4
 78.6
 85.9
 90.6
Dallas 97.5
 98.8
 99.2
 76.7
 85.7
 90.9
Fort Worth 98.2
 99.2
 99.6
 77.4
 85.4
 90.4
Gulf Atlantic 97.2
 98.8
 99.4
 77.2
 85.6
 90.5
Houston 92.0
 96.1
 97.8
 73.7
 82.8
 88.7
Louisiana 96.7
 98.5
 99.2
 79.5
 86.6
 91.3
Mississippi 97.9
 98.9
 99.3
 78.3
 86.1
 91.0
Oklahoma 98.5
 99.3
 99.6
 76.4
 84.5
 89.9
Rio Grande 97.5
 98.9
 99.5
 74.2
 83.5
 89.3
South Florida 97.0
 98.5
 99.1
 84.5
 89.7
 92.8
Suncoast 97.4
 98.8
 99.3
 80.7
 87.7
 91.8
Western Area 97.7
 99.1
 99.5
 77.8
 86.1
 91.1
Alaska 96.4
 97.4
 97.8
 90.1
 93.3
 95.4
Arizona 98.2
 99.2
 99.6
 71.3
 81.0
 87.5
Central Plains 97.0
 98.7
 99.3
 75.1
 84.8
 90.7
Colorado/Wyoming 96.9
 98.8
 99.4
 78.2
 86.2
 91.2
Dakotas 97.9
 99.1
 99.6
 69.9
 79.5
 86.0
Hawkeye 98.5
 99.4
 99.7
 80.8
 88.6
 92.9
Mid-America 98.0
 99.2
 99.6
 81.4
 88.8
 93.2
Nevada-Sierra 97.6
 99.0
 99.4
 77.4
 86.4
 91.5
Northland 96.4
 98.6
 99.3
 75.8
 85.6
 91.5
Portland 98.6
 99.4
 99.7
 81.2
 88.1
 92.1
Salt Lake City 96.9
 98.8
 99.4
 69.0
 78.0
 84.9
Seattle 98.2
 99.3
 99.6
 87.5
 92.6
 95.2
Nation FY2015 Q3 97.2
 98.7
 99.3
 74.2
 83.2
 88.9

Nation FY2014 Q3 (SPLY) 97.8
 99.1
 99.5
 81.2
 89.2
 93.7

Nation FY2009 Annual 93.4
 96.4
 98.0
 78.1
 85.1
 90.0
Nation FY2010 Annual 92.3 96.0 97.8 68.8 75.8 80.7
Nation FY2011 Annual 86.5 93.2 96.2 53.9 67.1 77.1
Nation FY2012 Annual 92.2 96.0 97.7 70.0 79.7 86.3
Nation FY2013 Annual 96.3 98.4 99.2 77.2 86.3 91.7
Nation FY2014 Annual 96.7 98.6 99.3 77.8 86.6 91.9
Nation FY2015 Q1 96.1 98.3 99.1 79.4 88.2 93.0
Nation FY2015 Q2 95.1 97.9 98.9 70.0 80.2 86.9