United States Postal Service®Quarterly Performance for Single-Piece First-Class Mail® |
Quarter IV FY2016 |
Overview
Since 1990, the Postal Service™ has contracted with a third party vendor to measure First-Class Mail® service performance independently and objectively via the External First-Class Mail® measurement system (EXFC). EXFC is an external sampling system measuring the time it takes from deposit of mail into a collection box or lobby chute until its delivery to a home or business. EXFC measures the transit time for single-piece rate First-Class™ cards, letters, and flat envelopes and compares this actual service against service standards. EXFC continuously tests service in 892 three-digit ZIP Code™ areas among which virtually all Single-Piece First-Class Mail® originates and destinates.
Service performance for Single-Piece First-Class Mail® parcels has been combined with EXFC performance to formulate these combined Single-Piece First-Class Mail® results. Single-Piece First-Class Mail® parcel service is measured using an internal USPS® system. This system measures transit time from the time of mailing at a Post Office™ until the time of delivery for parcels for which a customer requested USPS Tracking™ service. Actual transit time is then compared against First-Class Mail® service standards.
Performance Highlights
National Single-Piece First-Class Mail® results in FY16 Quarter 4 were 95.6 percent on time for Two-Day and 88.7 percent on time for Three-To-Five-Day. Nationally, at least 99.4 percent of mail across all service standards was delivered within the service standard plus three days in FY16 Quarter 4.
In FY16 Quarter 4 at the district level, there were 18 districts that scored at or above the performance target of 96.50 for Two-Day. Oklahoma and Salt Lake City tied for the highest Two-Day performance at 97.3 percent on time. Two-Day performance improved for all 7 areas and for 51 out of 67 districts compared to the same period last year. Nationally, Two-Day performance was 0.8 points higher compared to the same period last year. In FY16 Quarter 4 at the district level, Western Pennsylvania had the highest Three-To-Five-Day performance at 91.9 percent on time. Three-To-Five-Day performance improved for all 7 areas and for all 67 districts compared to the same period last year. Nationally, Three-To-Five-Day performance was 6.8 points higher compared to the same period last year.
FY16 annual scores increased compared to FY15, Two-Day performance improved by 1.5 points, Three-To-Five-Day performance improved by 7.2 points.
District | Overnight | Two-Day | Three-To-Five-Day | ||||||
---|---|---|---|---|---|---|---|---|---|
Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | Percent Within +1-Day | Percent Within +2-Days | Percent Within +3-Days | |
Capital Metro Area | N/A | N/A | N/A | 98.8 | 99.5 | 99.8 | 97.2 | 98.8 | 99.5 |
Atlanta | N/A | N/A | N/A | 98.6 | 99.5 | 99.8 | 97.4 | 99.0 | 99.5 |
Baltimore | N/A | N/A | N/A | 98.6 | 99.4 | 99.7 | 96.5 | 98.4 | 99.5 |
Capital | N/A | N/A | N/A | 98.4 | 99.5 | 99.7 | 96.9 | 98.9 | 99.4 |
Greater South Carolina | N/A | N/A | N/A | 99.1 | 99.6 | 99.9 | 96.7 | 98.4 | 99.4 |
Greensboro | N/A | N/A | N/A | 99.2 | 99.5 | 99.7 | 97.5 | 98.8 | 99.4 |
Mid-Carolinas | N/A | N/A | N/A | 99.0 | 99.5 | 99.9 | 97.1 | 98.9 | 99.6 |
Northern Virginia | N/A | N/A | N/A | 98.7 | 99.4 | 99.7 | 97.8 | 99.0 | 99.5 |
Richmond | N/A | N/A | N/A | 99.1 | 99.6 | 99.8 | 97.2 | 98.7 | 99.4 |
Eastern Area | N/A | N/A | N/A | 98.8 | 99.3 | 99.7 | 97.3 | 98.9 | 99.4 |
Appalachian | N/A | N/A | N/A | 99.1 | 99.6 | 99.8 | 97.4 | 99.1 | 99.6 |
Central Pennsylvania | N/A | N/A | N/A | 99.2 | 99.5 | 99.8 | 97.6 | 99.0 | 99.6 |
Kentuckiana | N/A | N/A | N/A | 98.7 | 99.3 | 99.6 | 97.3 | 98.7 | 99.4 |
Northern Ohio | N/A | N/A | N/A | 98.5 | 99.1 | 99.7 | 97.3 | 98.8 | 99.4 |
Ohio Valley | N/A | N/A | N/A | 98.2 | 98.8 | 99.4 | 97.3 | 98.8 | 99.4 |
Philadelphia Metro | N/A | N/A | N/A | 98.9 | 99.5 | 99.7 | 97.4 | 98.9 | 99.4 |
South Jersey | N/A | N/A | N/A | 99.0 | 99.5 | 99.8 | 97.5 | 99.1 | 99.6 |
Tennessee | N/A | N/A | N/A | 98.7 | 99.2 | 99.5 | 97.1 | 98.6 | 99.3 |
Western New York | N/A | N/A | N/A | 98.7 | 99.6 | 99.7 | 97.4 | 98.9 | 99.4 |
Western Pennsylvania | N/A | N/A | N/A | 99.3 | 99.7 | 99.9 | 97.3 | 99.0 | 99.5 |
Great Lakes Area | N/A | N/A | N/A | 98.5 | 99.3 | 99.6 | 96.9 | 98.7 | 99.5 |
Central Illinois | N/A | N/A | N/A | 98.5 | 99.2 | 99.5 | 96.9 | 98.7 | 99.5 |
Chicago | N/A | N/A | N/A | 97.6 | 99.0 | 99.4 | 96.6 | 98.7 | 99.5 |
Detroit | N/A | N/A | N/A | 98.0 | 99.1 | 99.5 | 95.3 | 97.9 | 99.2 |
Gateway | N/A | N/A | N/A | 99.0 | 99.5 | 99.8 | 96.9 | 98.7 | 99.5 |
Greater Indiana | N/A | N/A | N/A | 98.6 | 99.5 | 99.8 | 97.3 | 98.8 | 99.4 |
Greater Michigan | N/A | N/A | N/A | 98.8 | 99.6 | 99.7 | 97.4 | 99.1 | 99.6 |
Lakeland | N/A | N/A | N/A | 98.6 | 99.3 | 99.6 | 97.3 | 98.9 | 99.5 |
Northeast Area | N/A | N/A | N/A | 98.2 | 99.2 | 99.6 | 96.5 | 98.6 | 99.3 |
Albany | N/A | N/A | N/A | 97.8 | 99.3 | 99.7 | 96.6 | 98.8 | 99.4 |
Caribbean | N/A | N/A | N/A | 98.6 | 99.5 | 99.8 | 92.8 | 97.4 | 98.9 |
Connecticut Valley | N/A | N/A | N/A | 98.4 | 99.4 | 99.6 | 97.2 | 99.1 | 99.6 |
Greater Boston | N/A | N/A | N/A | 98.1 | 99.1 | 99.5 | 96.5 | 98.6 | 99.3 |
Long Island | N/A | N/A | N/A | 98.3 | 99.1 | 99.5 | 96.5 | 98.4 | 99.3 |
New York | N/A | N/A | N/A | 98.3 | 99.2 | 99.4 | 95.9 | 98.3 | 99.1 |
Northern New England | N/A | N/A | N/A | 98.5 | 99.4 | 99.6 | 96.9 | 98.8 | 99.6 |
Northern New Jersey | N/A | N/A | N/A | 98.3 | 99.4 | 99.7 | 96.8 | 98.5 | 99.2 |
Triboro | N/A | N/A | N/A | 97.8 | 98.9 | 99.4 | 95.6 | 97.9 | 99.2 |
Westchester | N/A | N/A | N/A | 97.9 | 99.1 | 99.5 | 96.5 | 98.6 | 99.4 |
Pacific Area | N/A | N/A | N/A | 99.0 | 99.5 | 99.7 | 97.1 | 98.8 | 99.4 |
Bay-Valley | N/A | N/A | N/A | 98.9 | 99.3 | 99.5 | 97.1 | 98.7 | 99.3 |
Honolulu | N/A | N/A | N/A | 99.2 | 99.8 | 99.8 | 95.3 | 98.2 | 99.1 |
Los Angeles | N/A | N/A | N/A | 98.5 | 99.2 | 99.5 | 96.0 | 98.3 | 99.2 |
Sacramento | N/A | N/A | N/A | 99.4 | 99.8 | 99.9 | 97.5 | 98.9 | 99.4 |
San Diego | N/A | N/A | N/A | 99.1 | 99.6 | 99.8 | 97.6 | 99.2 | 99.7 |
San Francisco | N/A | N/A | N/A | 98.9 | 99.4 | 99.7 | 97.0 | 98.8 | 99.5 |
Santa Ana | N/A | N/A | N/A | 99.3 | 99.7 | 99.8 | 97.6 | 99.1 | 99.6 |
Sierra Coastal | N/A | N/A | N/A | 98.8 | 99.5 | 99.8 | 96.8 | 98.7 | 99.4 |
Southern Area | N/A | N/A | N/A | 98.8 | 99.4 | 99.7 | 97.1 | 98.8 | 99.4 |
Alabama | N/A | N/A | N/A | 98.6 | 99.6 | 99.8 | 96.7 | 98.8 | 99.5 |
Arkansas | N/A | N/A | N/A | 99.0 | 99.5 | 99.8 | 97.4 | 98.8 | 99.3 |
Dallas | N/A | N/A | N/A | 98.5 | 99.2 | 99.5 | 97.1 | 98.8 | 99.4 |
Fort Worth | N/A | N/A | N/A | 99.1 | 99.6 | 99.8 | 97.4 | 98.9 | 99.5 |
Gulf Atlantic | N/A | N/A | N/A | 98.6 | 99.4 | 99.7 | 97.3 | 98.9 | 99.5 |
Houston | N/A | N/A | N/A | 98.9 | 99.5 | 99.7 | 96.9 | 98.7 | 99.4 |
Louisiana | N/A | N/A | N/A | 98.6 | 99.4 | 99.7 | 95.8 | 98.0 | 99.2 |
Mississippi | N/A | N/A | N/A | 98.9 | 99.2 | 99.5 | 96.9 | 98.6 | 99.2 |
Oklahoma | N/A | N/A | N/A | 99.2 | 99.6 | 99.6 | 97.8 | 99.0 | 99.5 |
Rio Grande | N/A | N/A | N/A | 98.8 | 99.5 | 99.8 | 96.9 | 98.8 | 99.5 |
South Florida | N/A | N/A | N/A | 98.6 | 99.4 | 99.7 | 97.2 | 98.7 | 99.5 |
Suncoast | N/A | N/A | N/A | 98.7 | 99.3 | 99.6 | 97.4 | 99.0 | 99.5 |
Western Area | N/A | N/A | N/A | 99.0 | 99.6 | 99.8 | 97.1 | 98.8 | 99.4 |
Alaska | N/A | N/A | N/A | 98.9 | 99.6 | 99.8 | 96.1 | 98.2 | 99.0 |
Arizona | N/A | N/A | N/A | 99.0 | 99.5 | 99.7 | 97.3 | 98.8 | 99.4 |
Central Plains | N/A | N/A | N/A | 99.0 | 99.6 | 99.7 | 97.2 | 98.7 | 99.4 |
Colorado/Wyoming | N/A | N/A | N/A | 98.4 | 99.3 | 99.6 | 96.7 | 98.6 | 99.4 |
Dakotas | N/A | N/A | N/A | 99.2 | 99.7 | 99.8 | 96.9 | 98.6 | 99.4 |
Hawkeye | N/A | N/A | N/A | 99.0 | 99.7 | 99.8 | 97.3 | 98.9 | 99.6 |
Mid-America | N/A | N/A | N/A | 98.8 | 99.5 | 99.7 | 95.9 | 98.3 | 99.3 |
Nevada-Sierra | N/A | N/A | N/A | 99.1 | 99.4 | 99.7 | 97.3 | 98.8 | 99.5 |
Northland | N/A | N/A | N/A | 98.9 | 99.6 | 99.8 | 97.3 | 98.9 | 99.5 |
Portland | N/A | N/A | N/A | 99.0 | 99.6 | 99.7 | 97.1 | 98.8 | 99.5 |
Salt Lake City | N/A | N/A | N/A | 99.4 | 99.7 | 99.9 | 97.4 | 98.9 | 99.5 |
Seattle | N/A | N/A | N/A | 99.2 | 99.6 | 99.7 | 97.3 | 99.0 | 99.4 |
Nation FY2016 Q4 | N/A | N/A | N/A | 98.7 | 99.4 | 99.7 | 97.1 | 98.8 | 99.4 |
Nation FY2015 Q4 (SPLY) | N/A | N/A | N/A | 98.5 | 99.3 | 99.6 | 95.4 | 98.1 | 99.2 |
Nation FY2009 Annual | 99.2 | 99.6 | 99.8 | 98.5 | 99.4 | 99.7 | 97.5 | 99.1 | 99.6 |
Nation FY2010 Annual | 99.2 | 99.6 | 99.8 | 98.5 | 99.4 | 99.7 | 97.9 | 99.2 | 99.6 |
Nation FY2011 Annual | 99.2 | 99.6 | 99.8 | 98.4 | 99.4 | 99.7 | 97.7 | 99.1 | 99.6 |
Nation FY2012 Annual | 99.2 | 99.6 | 99.8 | 98.8 | 99.5 | 99.7 | 98.0 | 99.2 | 99.7 |
Nation FY2013 Annual | 99.1 | 99.6 | 99.8 | 98.7 | 99.5 | 99.7 | 97.8 | 99.1 | 99.6 |
Nation FY2014 Annual | 99.1 | 99.6 | 99.7 | 98.7 | 99.4 | 99.7 | 96.4 | 98.5 | 99.3 |
Nation FY2015 Annual | 99.0 | 99.5 | 99.7 | 98.3 | 99.3 | 99.6 | 93.3 | 97.4 | 98.9 |
Nation FY2016 Annual | N/A | N/A | N/A | 98.5 | 99.3 | 99.6 | 95.5 | 98.1 | 99.1 |
Nation FY2016 Q1 | N/A | N/A | N/A | 98.3 | 99.2 | 99.6 | 93.8 | 97.6 | 98.9 |
Nation FY2016 Q2 | N/A | N/A | N/A | 98.2 | 99.2 | 99.5 | 94.4 | 97.5 | 98.9 |
Nation FY2016 Q3 | N/A | N/A | N/A | 98.8 | 99.4 | 99.7 | 96.8 | 98.6 | 99.4 |