Quarterly Performance for Single-Piece First-Class Mail®
Mailpieces Delivered Between 10/01/2016 and 12/31/2016

Overview

Since 1990, the Postal Service™ has contracted with a third party vendor to measure First-Class Mail® service performance independently and objectively via the External First-Class Mail® measurement system (EXFC). EXFC is an external sampling system measuring the time it takes from deposit of mail into a collection box or lobby chute until its delivery to a home or business. EXFC measures the transit time for single-piece rate First-Class™ cards, letters, and flat envelopes and compares this actual service against service standards. EXFC continuously tests service in 892 three-digit ZIP Code™ areas among which virtually all Single-Piece First-Class Mail® originates and destinates.

Service performance for Single-Piece First-Class Mail® parcels has been combined with EXFC performance to formulate these combined Single-Piece First-Class Mail® results. Single-Piece First-Class Mail® parcel service is measured using an internal USPS® system. This system measures transit time from the time of mailing at a Post Office™ until the time of delivery for parcels for which a customer requested USPS Tracking® service. Actual transit time is then compared against First-Class Mail® service standards.

Performance Highlights

National Single-Piece First-Class Mail® results in FY 2017 Quarter 1 were 93.8 percent on time for Two-Day and 82.3 percent on time for Three-To-Five-Day. Nationally, at least 99.1 percent of mail across all service standards was delivered within the service standard plus three days in FY 2017 Quarter 1.

In FY 2017 Quarter 1 at the district level, there were 3 districts that scored at or above the performance target of 96.50 for Two-Day. Honolulu had the highest Two-Day performance at 97.0 percent on time. Two-Day performance improved for 6 out of 7 areas and for 43 out of 67 districts compared to the same period last year. Nationally, Two-Day performance was 0.3 points higher compared to the same period last year. Western Pennsylvania had the highest Three-To-Five-Day performance at 87.6 percent on time for FY 2017 Quarter 1 at the district level. Three-To-Five-Day performance improved for all 7 areas and for 64 out of 67 districts compared to the same period last year. Nationally, Three-To-Five-Day performance was 4.6 points higher compared to the same period last year.