United States Postal Service®Quarterly Performance for Single-Piece First-Class Mail International® |
Quarter III FY2017 |
Overview
Service performance for inbound and outbound Single-Piece First-Class Mail International® domestic transit is measured through the International Mail Measurement System (IMMS) operated by a third party vendor. IMMS utilizes only letter-shaped mail pieces, which is the predominant shape for both outbound and inbound Single-Piece First-Class Mail International®. IMMS uses an external sampling system modeled after and closely integrated with the External First-Class Mail® (EXFC) Measurement System used for domestic Single-Piece First-Class Mail®. Transit time is compared against First-Class Mail® service standards.
The processing of Single-Piece First-Class Mail International® flats and parcels -- during either outbound transit from domestic origin to designated International Service Centers (ISC) or inbound transit from designated ISC to the domestic delivery address -- is the same as for domestic Single-Piece First-Class Mail® flats and parcels. The USPS® service standards are also the same. Accordingly, the performance for domestic Single-Piece First-Class Mail® flats (using the data from EXFC) and performance for domestic Single-Piece parcels (as measured End-To-End on parcels for which customers have purchased USPS Tracking®) serve as proxies for the service performance of outbound and inbound Single-Piece First-Class Mail International® flats and inbound Single-Piece First-Class Mail International® parcels. On January 27, 2013, outbound Single-Piece First-Class Mail International® parcels became a competitive product and are no longer included in the score calculation.
The following service performance results combine the results for letter performance from IMMS with the proxy data to measure service performance for all inbound and outbound Single-Piece First-Class Mail International®. Since not all postal administrative districts have sufficient international volumes for statistically representative reporting, U.S. Postal Service® reports international quarterly service performance at a postal administrative area level.
Performance Highlights
The national Single-Piece First-Class Mail International® Inbound/Outbound Combined performance was 88.2 percent on time in FY 2017 Quarter 3. Nationally, there was 99.0 percent of mail delivered within the service standard plus three days for Inbound/Outbound Combined. Eastern Area had the highest Inbound/Outbound Combined performance in FY 2017 Quarter 3, with 90.5 percent on time. Eastern had the highest performance among the seven areas for inbound, at 88.9 percent on time. Eastern Area had the highest outbound performance this quarter, with 94.3 percent on time in FY 2017 Quarter 3. All areas had at least 98.9 percent of mail delivered within the service standard plus three days for inbound/outbound combined in FY 2017 Quarter 3.
The Inbound/Outbound Combined performance increased for six out of seven areas compared to the same period last year. The inbound performance of six out of seven areas saw significant improvement when compared to the same period last year. Pacific Area had a 3.0 point increase, the largest of any area. The outbound performance increased for four out of seven areas compared to the same period last year. Western Area saw the largest improvement with a 3.4 point increase.
Area | Inbound | Outbound | Inbound/Outbound |
---|---|---|---|
Percent On Time | Percent On Time | Percent On Time | |
Capital Metro | 88.8 | 90.2 | 89.2 |
Eastern | 88.9 | 94.3 | 90.5 |
Great Lakes | 87.5 | 87.4 | 87.5 |
Northeast | 86.1 | 92.9 | 86.8 |
Pacific | 88.2 | 88.3 | 88.2 |
Southern | 85.1 | 88.7 | 85.9 |
Western | 84.7 | 86.6 | 85.2 |
Nation FY2017 Q3 | 87.5 | 90.0 | 88.2 |
Nation FY2016 Q3 (SPLY) | 85.9 | 89.4 | 87.2 |
Nation FY2009 Annual | 87.8 | 91.7 | 89.7 |
Nation FY2010 Annual | 89.3 | 89.6 | 89.4 |
Nation FY2011 Annual | 88.7 | 91.9 | 90.2 |
Nation FY2012 Annual | 90.5 | 91.5 | 91.1 |
Nation FY2013 Annual | 88.0 | 88.9 | 88.3 |
Nation FY2014 Annual | 85.2 | 87.8 | 86.2 |
Nation FY2015 Annual | 75.6 | 85.3 | 79.4 |
Nation FY2016 Annual | 81.4 | 86.2 | 83.2 |
Nation FY2017 Q1 | 81.9 | 83.6 | 82.4 |
Nation FY2017 Q2 | 84.4 | 78.5 | 82.8 |
FY2017 Annual Target | 94.0 | 94.0 | 94.0 |