United States Postal Service®Quarterly Performance for Special Services |
Quarter II FY 2018 |
Overview
In FY 2018 Quarter 2, service performance was measured for the following Special Services: Delivery Services (which is a composite of USPS Tracking®, Signature Confirmation™, Certified Mail®, Electronic Return Receipt, Registered Mail®, and Collect on Delivery), Post Office™ Box Service, Address Correction Service, Insurance Claims, Money Order Inquiry, and Address List Services. Customers' service expectations vary based on the Special Service; therefore no single service performance methodology is used for all products.
For Delivery Services, the elapsed time from barcode scan at delivery to the time the delivery information is available to customers is compared against the service standard. Post Office™ Box Service is measured by comparing the availability of mail delivered to a P.O. Box™ section to the posted "uptime", the time of day when customers can expect to collect the mail from their P.O. Box™. For automated Address Correction, the elapsed time from when data are transmitted to ACS to when data are forwarded to participants is compared against the service standard. For Insurance Claims, the time in days from the date when all information is available for claims processing resolution to the date USPS® transmits a resolution to the customer is compared against the service standard. For Money Order Inquiries, the time in days from the date when the customer purchases the inquiry service to the date a customer response is sent is compared against the service standard. For Address List Services, the time in days from the date when customers request an address list service to the transmission of the corrected address information to the customer is compared against the service standard. Service performance for Delivery Services and Post Office™ Box Service is reported quarterly by postal district. Automated Address Correction, Insurance Claims, Money Order Inquiries, and Address List Services each use a national, or centralized, system; thus, service performance is reported at a national level.Performance Highlights
For Special Services measured only at the national level, service performance in FY 2018 Quarter 2 was 99.3 percent on time for Money Order Inquiries, 97.7 percent on time for Insurance Claims, and Address Correction was 100.0 percent on time.
For Delivery Information Services, 96.7 percent of the information was delivered on time in FY 2018 Quarter 2, which is 0.5 points lower when compared to the same period last year. Dakotas and Seattle had the highest scores at 98.4 percent on time. Seven districts were at or above 98.0 percent on time in FY 2018 Quarter 2.
In FY 2018 Quarter 2, Post Office™ Box Service national performance is lower when compared to the same period last year, at 87.5 percent on time. There were 21 districts which met or exceeded the performance target of 90.0. Fort Worth ranked highest among all districts with a score of 95.2 percent on time.
District | Delivery Information Special Services Combined Score | Post Office™ Box Service |
---|---|---|
Percent On Time | Percent On Time | |
Capital Metro Area | 96.5 | 80.3 |
Atlanta | 96.0 | 67.1 |
Baltimore | 96.1 | 82.8 |
Capital | 95.2 | 68.1 |
Greater South Carolina | 97.3 | 84.3 |
Greensboro | 96.8 | 90.8 |
Mid-Carolinas | 97.5 | 85.6 |
Northern Virginia | 97.3 | 84.0 |
Richmond | 96.1 | 73.9 |
Eastern Area | 96.3 | 89.2 |
Appalachian | 98.0 | 95.0 |
Central Pennsylvania | 92.6 | 86.4 |
Kentuckiana | 96.9 | 91.7 |
Northern Ohio | 97.8 | 82.5 |
Ohio Valley | 94.4 | 88.7 |
Philadelphia Metro | 96.1 | 83.3 |
South Jersey | 97.4 | 86.1 |
Tennessee | 96.7 | 92.8 |
Western New York | 97.8 | 89.2 |
Western Pennsylvania | 97.9 | 88.9 |
Great Lakes Area | 97.2 | 89.1 |
Central Illinois | 97.0 | 88.6 |
Chicago | 94.9 | 82.0 |
Detroit | 97.5 | 80.1 |
Gateway | 97.0 | 87.4 |
Greater Indiana | 97.5 | 92.6 |
Greater Michigan | 98.1 | 93.2 |
Lakeland | 97.3 | 89.4 |
Northeast Area | 96.6 | 80.6 |
Albany | 96.4 | 85.4 |
Caribbean | 93.6 | 47.2 |
Connecticut Valley | 97.0 | 84.4 |
Greater Boston | 96.9 | 81.6 |
Long Island | 97.2 | 82.2 |
New York | 95.9 | 60.4 |
Northern New England | 97.7 | 87.7 |
Northern New Jersey | 96.8 | 64.3 |
Triboro | 95.1 | 81.7 |
Westchester | 97.6 | 78.7 |
Pacific Area | 96.2 | 88.3 |
Bay-Valley | 97.5 | 84.9 |
Honolulu | 93.9 | 88.7 |
Los Angeles | 95.9 | 77.9 |
Sacramento | 92.2 | 90.5 |
San Diego | 97.7 | 87.7 |
San Francisco | 96.1 | 91.7 |
Santa Ana | 97.5 | 91.7 |
Sierra Coastal | 97.6 | 88.5 |
Southern Area | 96.5 | 89.4 |
Alabama | 97.0 | 90.6 |
Arkansas | 96.9 | 94.8 |
Dallas | 95.9 | 88.1 |
Fort Worth | 97.5 | 95.2 |
Gulf Atlantic | 97.2 | 86.1 |
Houston | 96.1 | 84.3 |
Louisiana | 95.0 | 87.1 |
Mississippi | 96.8 | 90.1 |
Oklahoma | 98.0 | 91.0 |
Rio Grande | 95.5 | 92.6 |
South Florida | 95.7 | 75.1 |
Suncoast | 97.4 | 82.5 |
Western Area | 97.4 | 89.7 |
Alaska | 95.7 | 77.3 |
Arizona | 97.4 | 81.3 |
Central Plains | 97.8 | 91.3 |
Colorado/Wyoming | 97.1 | 83.3 |
Dakotas | 98.4 | 93.6 |
Hawkeye | 97.8 | 93.8 |
Mid-America | 95.2 | 93.7 |
Nevada-Sierra | 96.6 | 77.7 |
Northland | 98.0 | 93.4 |
Portland | 98.1 | 86.2 |
Salt Lake City | 96.6 | 86.7 |
Seattle | 98.4 | 90.7 |
Nation FY2018 Q2 | 96.7 | 87.5 |
Nation FY2017 Q2 (SPLY) | 97.2 | 89.3 |
Nation FY2009 Annual | 97.2 | 93.0 |
Nation FY2010 Annual | 96.9 | 94.3 |
Nation FY2011 Annual | 97.5 | 93.1 |
Nation FY2012 Annual | 97.5 | 92.6 |
Nation FY2013 Annual | 96.3 | 90.9 |
Nation FY2014 Annual | 97.0 | 90.2 |
Nation FY2015 Annual | 96.9 | 89.7 |
Nation FY2016 Annual | 97.1 | 89.7 |
Nation FY2017 Annual | 97.1 | 88.9 |
Nation FY2018 Q1 | 96.6 | 84.2 |
FY2018 Annual Target | 90.0 | 90.0 |