Service Performance Results


Service Performance Targets FY2014 Market Dominant Products HTM

Mailing Services Measurement Results
The Postal Service™ measures service performance in terms of speed and reliability. Single-Piece First-Class Mail® includes letters, flats and parcels and is measured from collection box drop point to delivery. Presort First-Class Mail® includes commercial mail prepared by the mailers which is sorted to the finest extent required. Single-Piece First-Class Mail® International provides a measure of the domestic leg of travel for single-piece international mail.

Standard Mail® is a class of mail consisting of mailable matter that is not required to be mailed as First-Class Mail or Periodicals. Service performance for Periodicals (e.g. publications) and Package Services, which includes Standard Post™, Bound Printed Matter, Media Mail® and Library Mail is measured from entry into the postal system to delivery. Special Services measures those services purchased in addition to the required postage such as Registered Mail™, Certified Mail®, USPS Tracking™, and Signature Confirmation™. Other types of service such as the timeliness of Post Office Box mail “uptimes” or the electronic transmission of data such as Confirm® are also included in Special Services.

2014 Single-Piece First-Class Mail® Quarterly Performance PDF | HTM
2014 Single-Piece First-Class Mail® Service Variance PDF | HTM

2014 Presort First –Class Mail® Quarterly Performance PDF | HTM
2014 Presort First –Class Mail® Service Variance PDF | HTM

2014 Single-Piece First –Class Mail® International Quarterly Performance PDF | HTM
2014 Single-Piece First –Class Mail® International Service Variance PDF | HTM

2014 Standard Mail® Quarterly Performance PDF | HTM
2014 Standard Mail® Service Variance PDF | HTM

2014 Periodicals Quarterly Performance PDF | HTM
2014 Periodicals Service Variance PDF | HTM

2014 Package Services Quarterly Performance PDF | HTM
2014 Package Services Service Variance PDF | HTM

2014 Special Services Quarterly Performance PDF | HTM
2014 Special Services Delivery Information / Post Office Box Services PDF | HTM

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