The Challenge To Our Employees

Our employees make a difference in every community across the country.

postal carriers delivering the mail

Our business is changing, but what hasn’t changed is who we are — a trusted part of the communities we serve. We connect the nation through the power of the mail and the dedication of the men and women who deliver for America. We’re welcomed at every doorstep of every home and business, in every city and town. That kind of value to our nation is priceless.

By no means are we resting on the laurels of our 234-year history. We never have. We have shown, again and again, that the Postal Service can evolve to meet the changing needs of the American people and the demands of the marketplace.

And likewise we adapt our workforce needs to changing requirements. Like nearly every business in America, we have been challenged by a difficult economic climate. The Postal Service has responded aggressively to declines in mail volume by making changes to operations, staffing and facilities.

Through it all, our employees have delivered high levels of service and customer satisfaction, and Americans trust us to protect their privacy and keep their important correspondence secure. For five straight years, the Postal Service has been named the most-trusted government agency by the Ponemon Institute, and ranks in the top six of all organizations nationwide.

We are an essential part of the daily life of our nation, and our impact goes beyond delivering letters and packages. Our employees make a difference in every community across the country. While on their routes, carriers keep watch on elderly citizens and respond heroically in emergency situations. Through involvement in the nation’s largest one-day food drive, marrow donor awareness and other charitable causes, we give back to the communities in which we both live and work.

We take great pride in our history and contribution to the nation. With every delivery we make, we share a common vision — a strong Postal Service that provides trusted, universal service for America now and long into the future.

image of postmaster and local army national guard

Postmaster Sherry Johnson works with the Army National Guard to protect the Valley City, ND, Post Office from floodwater.