During the year, we turned to technology solutions that helped both customers and employees, including:

• Offering Express Mail Hold For Pickup online, which enables customers to request a package be shipped directly to a Post Office for pickup by the recipient.
• Updating the business mailer website at ribbs.usps.gov with easy-to-search indexes and improved navigation.
• Introducing two “Bill Me Later” payment options for businesses and consumers who use Click-N-Ship at usps.com.
• Introducing an online Learning Management System to manage and deliver training for employees and an electronic Individual Development Plan program for career development.
• Expanding an online translation tool that helps employees communicate more easily with non-English-speaking retail customers, including those who speak Chinese, German, Hindi, Polish and Vietnamese.
• Installing overhead scanning systems that allow for continuous, hands-free scanning of flats and packages.