United States Postal Service 2015 Annual Report to Congress

United States Postal Service 2015 Annual Report to Congress The Year in Review Investing in the Future We’re focusing on our customers. We’re engaging and empowering our employees. We’re innovating and investing to meet our — and your — future needs. Letter from the Board of Governors’ Acting Chairman and the Postmaster General The Board of Governors The Executive Leadership Team Other Officers* PART 1 — FY2015 Annual Performance Report and FY2016 Annual Performance Plan Mission and Vision Report Purpose and Structure Related Reporting Requirements U.S. Postal Service FY2015 Results and FY2016 Targets for Corporate-wide Goals Deliver High-Quality Services Provide Excellent Customer Experiences Ensure a Safe Workplace and Engaged Workforce OSHA Illness and Injury Rate Postal Pulse Survey Sustain Controllable Income Deliveries per Hour Net Controllable Income

Key Financial and Operating Statistics Part 2 — FY2015 Comprehensive Statement on Postal Operations Focusing on the Customer Improving Customer Experience Improving the Retail Experience Making it Easier to Mail and Receive Mail Providing a Seamless Experience for Commercial Mailers Collaborating with Industry Taking Care of Customers Engaging and Empowering Employees to Better Serve Customers Investing in Leadership and Employee Growth Managing the Changing Face of the Organization Investing in Future Platforms New Package Processing Technology Full-Service Simplification and Promotion Seamless Acceptance (Letters and Flats) Enhanced Tracking and Visibility Creating Operational Efficiencies Facilities Management Supply Management Impact Accelerating the Pace of Innovation Our Mailing Business Our Shipping and Packages Business Other Products and Services Our Global Business Connecting Communities Crime Prevention and Consumer Education Environmental Impact Maintaining Focus and Accelerating Growth Trademarks Year References