Greg G. Graves was named acting vice president, Area Operations, Western Area, in February 2016. Graves, based in Denver, is responsible for all postal operations for the area, including mail processing and distribution, customer service and administrative operations. He manages an annual operating budget of $9 billion and a workforce of 104,000, serving 49 million customers and 24 million addresses. He reports to the chief operating officer and executive vice president.
The Western Area is the nation’s largest geographical postal area. The area covers 2 million square miles and encompasses 56 percent of the land mass of the United States, including Alaska, Arizona, Colorado, Idaho, Iowa, Kansas, Minnesota, the western and southern portions of Missouri, Montana, Nebraska, Nevada, North Dakota, Oregon, South Dakota, Utah, Washington, western Wisconsin and Wyoming.
From March 2013 through February 2016, Graves held the manager, Operations Support, Pacific Area position. In this role, he was responsible for guiding efficient day-to-day processing, transportation, delivery and customer service operations, as well as implementing complex operational solutions for Postal Service customers.
A 34-year postal veteran, Graves previously served as the manager, Integration and Support for the chief operating officer and acting vice president, Delivery and Post Office Operations in Headquarters. Serving as district manager of the Los Angeles District, Mid-America District, and manager, Delivery Programs for the Western Area, Graves executed processes to achieve on-time delivery and exceptional customer satisfaction.
Graves has a Bachelor of Science degree in Business from Columbia College of Missouri, is a graduate of the Postal Service’s Executive Leadership Development program and is a certified Green Belt.