Patrick R. Donahoe, the 73rd Postmaster General of the United States, is the Chief Executive Officer of the world’s largest postal organization and a lifelong postal employee.
Appointed Postmaster General by the Postal Service Board of Governors in October, 2010, Mr. Donahoe began his 37-year USPS career as a clerk in Pittsburgh, PA. Prior to his appointment as the organization’s top officer, he served as the Deputy Postmaster General and the organization’s Chief Operating Officer. He is a former senior vice president of Operations, senior vice president of Human Resources and vice president of Allegheny Area Operations.
Working closely with the organization’s stakeholders, Mr. Donahoe is reshaping the U.S. Postal Service to better meet the evolving mailing and shipping needs of its customers. Shortly after he became PMG, Mr. Donahoe announced his vision for USPS — to strengthen the business-to-consumer channel, improve the customer experience, compete for the package business and become a leaner, faster and smarter organization.
Mr. Donahoe is implementing a comprehensive plan that will ensure a responsive and self-sufficient organization that continues to offer secure, reliable and universal mailing and shipping services. He has mobilized the public and the organization’s employees — a key element of his plan — to help him improve the organization’s management, technology and operations.
Under PMG Donahoe’s leadership, USPS has increased its presence in the fast-growing international shipping market and is offering innovative solutions to small and large businesses that improve the value of the mail. USPS also is exploring ways to more closely integrate the mail with digital communications.
Mr. Donahoe earned a Bachelor of Science degree in economics from the University of Pittsburgh and a Master of Science degree as a Sloan Fellow at the Massachusetts Institute of Technology.
A native of Pittsburgh, Mr. Donahoe and his wife have two children.
Ronald A. Stroman was named the 20th Deputy Postmaster General (DPMG) in March 2011. As the second-highest ranking postal executive, he serves on the Postal Service Board of Governors and on Postmaster General Patrick R. Donahoe’s Executive Leadership Team.
As DPMG, Stroman works closely with the mailing industry to help strengthen relationships and identify opportunities to improve interactions with postal customers. Reporting to Stroman are the vice presidents of Government Relations, Corporate Communications, Consumer and Industry Affairs, and the Judicial Officer. He also has the lead role in working with Congress to restructure the prefunding of retiree health benefits, adjust delivery frequency, and gain greater flexibility in aligning the Postal Service processing, distribution and retail networks.
Stroman has more than 30 years of professional experience in government, legislative affairs and leadership before becoming DPMG. From 1978 to 1984, he was an attorney with the Department of Housing and Urban Development. He then moved into a position as counsel on the Judiciary Committee of the U.S. House of Representatives. He also worked for the Committee on Government Operations and became a deputy minority staff director for the Government Reform and Oversight Committee.
In 1997, Stroman took a director’s position with the U.S. Department of Transportation. In 2001, he joined the General Accounting Office as managing director for the Office of Opportunity and Inclusiveness. He returned to the House in 2009, where he served as staff director, Committee on Oversight and Government Reform prior to joining the Postal Service.
Stroman earned his Juris Doctorate from Rutgers University Law Center.
Megan J. Brennan was named Chief Operating Officer and executive vice president in December 2010. Brennan leads all network and process improvements and the allocations of people and resources. She reports to the Postmaster General.
Brennan has responsibility for the day-to-day activities of 574,000 career employees working in more than 32,000 facilities supported by a fleet of nearly 216,000 vehicles. She is responsible for mail processing, transportation, field operations, delivery, retail, facilities and network operations. Reporting to Brennan are the vice presidents of Delivery and Post Office Operations, Facilities, Network Operations Management and the seven vice presidents of Area Operations.
Previously she was vice president of Eastern Area Operations. She was the senior postal official in an area that encompasses Pennsylvania, Ohio, West Virginia, Delaware, Kentucky, Central and South Jersey, Western New York, and parts of Virginia and Indiana. Reporting to the deputy postmaster general and chief operating officer, she was responsible for postal operations, including processing and distribution, customer service and administrative operations.
A 24-year veteran of the Postal Service, Brennan served as vice president of Northeast Area Operations from May 2005 until being named vice president of Eastern Area Operations. Prior to that, she was manager of Operations Support for the Northeast Area beginning in 2003. In this capacity, she was responsible for coordinating and integrating processing and distribution, transportation and delivery operations throughout the Northeast Area.
Brennan joined the Postal Service in 1986 as a letter carrier in Lancaster, Pennsylvania, and began her management career as a delivery and collection supervisor. She has in-depth experience in both line management and support positions, having worked at the district, area and headquarters levels. She served as district manager, Springfield, Massachusetts, and plant manager for the Lehigh Valley and Reading, Pennsylvania, processing and distribution facilities.
Brennan also held the headquarters position of manager of Field Support and Integration, where she worked directly for the Chief Operating Officer.
Brennan is a graduate of Immaculata College in Pennsylvania. She is a Sloan Fellow and holds a Master of Business Administration degree from the Massachusetts Institute of Technology.
Ellis Burgoyne is the Chief Information Officer and Executive Vice President of the United States Postal Service. Reporting directly to the Postmaster General, he oversees the integration of technology and innovation in delivering more than 170 billion pieces of mail to an estimated 150 million homes and businesses across the country. He is responsible for the third-largest computing network in the world, as well as one of the world’s largest intranets. Since December 2010, Mr. Burgoyne has directed the advancement of new mail intelligence, engineering systems, information technology systems, payment technology and corporate information security to meet the changing needs of the customer.
Before joining the USPS Executive Leadership Team, Mr. Burgoyne served four years as vice president of Area Operations for the Southwest Area. In this role, he oversaw 70,000 employees and was responsible for all postal operations including mail processing and distribution, and customer service and administrative operations.
Earlier, Mr. Burgoyne served as vice president, Delivery and Retail, where he was responsible for retail, delivery and vehicle operations involving the nation’s more than 37,000 Post Offices, stations, and branches, including retail service equipment and retail access channels.
Mr. Burgoyne also served as district manager of the Colorado/Wyoming District. Under his leadership, the Colorado/Wyoming District attained the highest rating on the National Performance Assessment (NPA). As district manager for the Richmond District, Mr. Burgoyne led his district to new levels of performance and customer satisfaction. His achievements earned him the Chief Operating Officer’s Award in 2004 and Vice President's Awards in 2002, 2003 and 2004.
Mr. Burgoyne began his postal career in 1978 as a Letter Carrier in Inglewood, California. Throughout his postal career he has served as Postmaster of Oakland, California; mail sectional center Finance Director; manager, Customer Services in Southern California; senior financial analyst in the former Southern Region; finance manager in the Tennessee District; and finance manager in the former Mid-Atlantic Area.
He is a graduate of California State University, Los Angeles.
Joseph Corbett was named chief financial officer and executive vice president of the United States Postal Service in February 2009 and reports directly to the Postmaster General. He heads the organization’s Strategy, Finance and Planning, Controller, Treasury, Accounting and Supply Management functions, is a member of its Executive Leadership Team and is chairman of its corporate Capital Investment Committee.
The Postal Service has annual revenues of over $65 billion and is an independent, commercially funded entity of the federal government.
Corbett has more than 25 years of finance, treasury and accounting experience. He is a certified public accountant and has extensive experience in strategy, financial planning and analysis, accounting, SEC and financial reporting and banking and capital market transactions. He began his career working for over a decade with Big Four accounting firm, KPMG, where he served as a senior member of their Commercial Practice Group serving publicly and privately held companies in the manufacturing, professional services and transportation industries.
Corbett also spent more than 10 years serving in senior management roles at three multibillion dollar commercial companies: controller, chief accounting officer and executive vice president and CFO at Intelsat, Ltd; CAO and CFO at BearingPoint, Inc.; and before these positions, chief of internal audit at NVR, Inc. At these companies, he led multiple efforts related to all aspects of accounting, financial planning and reporting, and treasury transactions including an initial and numerous other SEC-filed capital market transactions. Corbett’s success as a transformational leader in complex environments and accounting situations aligns with the financial needs unique to the Postal Service.
Corbett graduated with honors from George Washington University where he received his Bachelor’s degree in business administration and was later admitted to the GWU Athletic Hall of Fame in 1998. Corbett is a member of the AICPA and Greater Washington Society of CPAs, has chaired Sarbanes-Oxley (SOX) and Retirement Plan committees and was previously a director on the boards of two private companies.
Thomas J. Marshall was named general counsel and executive vice president in May, 2013. In this role, he is a member of the Executive Leadership Team. Additionally, he serves as counsel to the Board of Governors and is a member of the following committees: Investment Review, Sarbanes-Oxley Compliance, Disclosure and Diversity Oversight.
Marshall is charged with helping the Postal Service in all aspects of its business, including its Network Rationalization plans, price setting and other major business and strategic initiatives. He manages a complex legal department with branch offices in 15 major metropolitan areas nationwide.
Marshall’s scope of responsibility encompasses procurement and property law, corporate and postal business law, employment and labor law, and legal strategy and policy. The Law Department participates in litigation in the federal appellate and district courts and before regulatory and administrative tribunals, and assists our clients with labor negotiations, legislative and international matters and matters concerning freedom of information and privacy. The General Counsel’s office also addresses legal issues involving intellectual property, consumer protection, revenue protection and the environment.
Previously, Marshall served as deputy general counsel for headquarters operations, and in that role, oversaw the legal teams that advocated for the Postal Service on several high-profile issues, including the two USPS plans to implement five-day delivery (The plan first proposed in 2009 and the six-day package, five-day mail plan proposed in February 2013.), the Network Rationalization Plan and the Post Plan. Earlier in his career, Marshall was responsible for defending the Postal Service’s interests in a wide range of legal cases.
Marshall joined the Postal Service in 1995 as an attorney with the Eastern Area Law Office in Philadelphia, PA, and was promoted to positions of increasing responsibility, including deputy managing counsel in St. Louis, MO; managing counsel, Capital Metro Law Office; and managing counsel of the Civil Practice Section. Before joining the Postal Service, Marshall was a commercial litigator with the international law firm of Reed Smith Shaw & McClay and with the Resolution Trust Corporation.
A graduate of Villanova University, where he received a bachelor’s degree in political science cum laude, Marshall also attended Heythrope College of the University of London. Marshall received his Juris Doctorate degree from the University of Pennsylvania Law School in Philadelphia and completed the Advanced Management Program at Harvard Business School in 2007.
Tom lives in Washington, DC, with his wife and daughter.
Nagisa Manabe was named Chief Marketing and Sales Officer, Executive Vice President in May 2012 and reports directly to the Postmaster General.
In this role, Manabe is responsible for all domestic and international products marketing, development and management. She also is responsible for the Postal Service Sales organization.
Prior to her current role, Manabe served as vice president of New Growth Platforms at the Coca Cola Company. Before that, she was the vice president of Marketing for Diageo Guinness USA, the beer and malt beverage division of Diageo, a leading worldwide spirits, wine and beer company.
Since beginning her career in 1991 at Procter & Gamble, Manabe has held a variety of key marketing and innovation leadership positions while working on the marketing and new product development for more than 30 brands at Procter & Gamble, Johnson & Johnson, Unilever Bestfoods North America, Campbell’s, Diageo and Coca Cola.
A graduate of Yale University, where she earned a Bachelor of Arts degree with a double major in Economics and Japanese Studies, Manabe also has a Master of Business Administration from Harvard University.
Jeffrey (Jeff) C. Williamson was named Chief Human Resources Officer and executive vice president in March 2013. He reports to the Postmaster General. In this role, Mr. Williamson oversees all aspects of Human Resources for the Postal Service’s over 500,000 employees, including Labor Relations and Employee Resource Management. In addition, he manages the largest Human Resources Shared Services and Human Capital Enterprise System in operation.
Previously, Williamson was vice president of Pricing where he led the development and implementation of programs designed to simplify the mailing experience for small businesses, to create innovative ideas for commercial customers, and to tailor services for specific markets.
Prior to his appointment as vice president of Pricing, he was manager, Performance and Field Operations Support responsible for the implementation of standardized field operations process and information systems designed to improve productivity, reduce cost and improve service. He joined USPS in 2004 as manager, Network Modeling and Development and served as the manager, Network Development and Support. In this role, Williamson designed the Network Distribution Center system, which positioned the network for service improvements and cost savings.
Williamson began his career in the private sector as a management consultant in business strategy, finance, and supply chain management.
A graduate of Gettysburg College, where he earned a Bachelor of Arts degree in history, and American University, where he earned a Master of Business Administration degree, Williamson also earned a Master of Science degree in management from the Massachusetts Institute of Technology as the Postal Service’s 2011-12 Sloan Fellows Program representative.