Isaac Cronkhite was named chief human resources officer and executive vice president in June 2019. He has acted in this role since January 2019. He reports to the Postmaster General and is a member of the executive leadership team.

In this role, he executes strategies to engage the Postal Service™ workforce and develops solutions that strengthen the workplace experience to cultivate talent across the organization.  His responsibility includes all aspects of human resources for the Postal Service’s over 600,000 employees, including Labor Relations, Employee Resource Management, Compensation and Benefits, and Learning and Development. He will lead the continued modernization of the integrated human resource platform and leverage technology, data, and business intelligence to equip, empower and engage our people. 

Cronkhite began his Postal Service career in 2004 as an industrial engineering trainee in Boston, Massachusetts. Previously, he served as vice president, Enterprise Analytics, where he utilized data and technology to drive performance and improve operational efficiencies. He drove the completion of the internal service performance measurement system, advanced capabilities to provide real-time analytics, and deployed diagnostic visualization tools across the enterprise. Previously he served in numerous operations roles, including manager, Processing Operations at Postal Service Headquarters in Washington, DC, senior plant manager in Richmond, Virginia, plant manager in Brockton, Massachusetts and manager In-plant Support Northwest Boston.

Cronkhite holds a bachelor’s degree in industrial and systems engineering from Virginia Tech and a master’s degree in business administration as a Sloan Fellow at the Massachusetts Institute of Technology.

Latest update: June 2019