Telephone Management Policy


Policy Owner: Manager, Telecommunication Services

Note: An owner must be a PCES-level manager.

This policy provides formally documented management expectations and intentions.


The Postal Service is committed to providing a high-quality, reliable, secure, and cost-effective voice communication environment to support its business needs.

Telephone Management provides voice communication among employees, customers, partners, and suppliers in accordance with security and privacy policies and standards.


This policy applies to all Postal Service personnel and contracted vendors. It applies to all information resources, technologies, services, and communications that are part of the Postal Service network.

Telephone Management includes, but is not limited to, the following:


All new local telephone, long-distance telephone, toll-free, and paging services or changes to the existing Postal Service telephony infrastructure must be approved, managed, tracked, and monitored by Telecommunication Services. Departments and organizations shall be permitted to fund their own additional service requirements provided that ongoing costs are taken fully into account in such instances.

GETS may be provided to employees performing National Security or emergency Preparedness functions for the Postal Service.

A predetermined number of telephones shall be assigned to each Postal Service facility. The individual assignment of these telephones shall be the responsibility of each Postal Service facility manager.

The Postal Service telephone services budget shall be continually monitored and adjusted to reflect changes in departmental and administrative needs. The funding for new telephone service shall include budgetary recognition of their telephone-related needs.

Appropriate authorizations are required for the processing of telephone requests submitted to the Postal Service. This includes budgetary authority, as well as departmental or facility signing authority.

The Postal Service will investigate and repair reported telephone problems as soon as reasonably possible unless the fault was caused by negligence.

It is unlawful to obtain or attempt to obtain telecommunication services by use of a false, fictitious, or counterfeit number. It is also unlawful to charge telephone calls to the telephone number or payment card number of another person without valid authority. Avoiding or attempting to avoid payment for telecommunication services by use of any fraudulent scheme, means, or method is prohibited by law and by Postal Service regulations.

Postal Service departments are responsible for reviewing their monthly telephone charge statements to verify that charges are accurate.

Additionally, Postal Service telecommunications managers must oversee telephone management policy in the following areas:


Access Supporting Documentation from ITWEB (internal):

Access Supporting Documentation from (external):


Version 1.0  
Sections Revised: N/A
Revision Description: Baseline
Version 1.1  
Sections Revised: All
Revision Description: Updated the look and feel to be consistent with the other policies, processes, and standards.
Date: 08.25.2010
Version 1.2  
Sections Revised: Scope
Revision Description: Revised Home-Based Telephone Lines verbiage.
Date: 11.25.2008
Version 1.3  
Sections Revised: All
Revision Description: This document was made Section 508 compliant and was converted to HTML.
Date: FY12/Q3
Version 1.4  
Sections Revised: Supporting Documentation
Revision Description: Created redirect link from ITWEB and updated Supporting Documentation hyperlinks, so document is published only on
Date: 08.06.2014