13-3.2 Incident Reporting

Information security incidents must be immediately reported to CyberSafe via telephone at 1-800-USPS-HELP or via an e-mail to CyberSafe@usps.gov. The CyberSafe telephone number is a 24 X 7 hotline. Do not dismiss a suspected incident or discount its seriousness.

In addition to CyberSafe, the following personnel may be notified, as appropriate:

  1. Help Desk at 1-800-USPS-HELP or 1-800-877-7435.
  2. Immediate supervisor or manager.
  3. Local system administrator or local technical support.
  4. Security control officer (SCO).
  5. Inspection Service at 1-877-876-2455.
  6. Office of the Inspector General (OIG) at 1-888-877-7644.

A PS Form 1360, Information Security Incident Report, must be completed and submitted to CyberSafe. An acceptable facsimile with the same information required on the form may be submitted.