B-5.2 Completing the PIR Worksheet

Header Section

The following information populates from the PIR Data Entry Page:

PIR Worksheet Columns

Record the data for EXFC and CSM for four quarters prior to and four quarters after the AMP implementation date. Column instructions are the same for both facilities. Columns 1 through 6 apply to losing facility. Columns 7 through 12 apply to gaining facility. Provide any other information relevant to EXFC or CSM performance in section 13.

1. Fiscal Quarter: Data is for the most recently completed postal quarter based on four quarters prior to the implementation date and immediately after the implementation.

2. EXFC Overnight Percentage: Shows EXFC Overnight percentage of Ontime Composite for the facility.

3. EXFC 2 Day Percentage: Shows 2 Day percentage of Ontime Composite for the facility.

4. EXFC 3 Day Percentage: Shows 3 Day percentage of Ontime Composite for the facility.

5. CSM Residential: Shows the percentage of excellent, very good and good (% E/VG/G) responses for the postal quarters from our residential customers at the performance cluster (PC) level.

6. CSM Business/Preferred: Shows the percentage of excellent, very good and good (% E/VG/G) responses for the postal quarters from our Business/Preferred customers at the PC level.

Data for columns 7 through 12 are derived using the corresponding instructions for columns 1 through 6.

Exhibit B-5 

Service Performance and Customer Satisfaction Measurement

Exhibit B-5, Service Performance and Customer Satisfaction Measurement