USPS Service Alerts



Last updated Apr. 17, 2015, 3 p.m. ET

USPS Service Alerts provide information to consumers, small businesses and business mailers about postal facility service disruptions due to weather-related and other natural disasters or events. Service alerts are done in near real time.

Residential customers and small businesses can use this website to learn if mail is being delivered, or if their Post Offices are open. Business mailers are provided more detailed information about USPS mail processing facilities, and the operating status of postal delivery units.

International mailers

Australia

Australia Post says mail processing is disrupted in parts of the country due to two tropical cyclones. Beginning Feb. 20, this affects the following locations:

  • Queensland (4xxx)
  • Northern Territory (08xx)
  • Northern New South Wales: 2484 (Murwillumbah), 2486, 2485, 2487, 2488, 2490, 4225 (Tweed Heads region).

Deliveries will be delayed until further notice. (posted 2/20/15)

Chile

Chile's post advises flooding in the northern part of the country will delay mail distribution in the following administrative divisions: Antofagasta, Tocopilla, Copiapo, Caldera, Tierra Amarilla, Chanaral, Diego de Almagro, Vallenar, Alto del Carmen, Freirina and Huasco. (posted 3/26/15)

French Polynesia

French Polynesia's post advises an agreement has been reached with striking workers and operations have returned to normal. Mail is being accepted again. (posted 4/6/15)

Greece

Deutsche Post advises strikes by public sector employees are impacting deliveries of mail and parcels in many parts of the country. The exchange office in Frankfurt is not affected. (posted 4/2/15)

Iceland

Iceland Post advises there are inbound flight delays due to a storm. This will impact mail transport and processing. (posted 3/10/15)

Libya

Due to the current situation in Libya, and the closure of Libya's international airport and office of exchange, these nations have temporarily suspended their transit mail services to the country:

Greece
Malta
Turkey

Until further notice, the above countries will not accept transit dispatches forwarded from third countries destined to Libya. (posted 8/15/14)

Malaysia

The Malaysian post advises mail operations and deliveries have returned to normal throughout the country following recent flooding. (posted 2/27/15)

Russia

Airmail dispatches addressed to Ukraine should not be sent through the Russian Federation due to the suspension of air traffic between the Russian Federation and Ukraine. (posted 7/21/14)

Spain

Spain's post advises trade unions have called a strike for April 1-5 against its Madrid operations (28000-28999), including the exchange office, sorting center and delivery units. All inbound and outbound processes could be severely affected during these dates, not only services from/to the Madrid area. (posted 4/2/15)

Syria

The Postal Service has suspended mail service to Syria due to transportation issues.

Until further notice, all Post Office and other acceptance locations will not accept mail destined to Syria.

The suspension affects Express Mail International, Priority Mail International, First-Class Mail International, First-Class Package International Service, International Priority Airmail (IPA) International Surface Air Lift (ISAL), and M-Bag shipments.

Mail addressed to Syria will be returned to sender endorsed “Mail Service Temporarily Suspended — Return to Sender.”

Upon request, postage and fees will be refunded, or mailers may opt to hold and later re-mail the package with existing postage when service to Syria resumes. When re-mailing, customers must strike the endorsement “Mail Service Temporarily Suspended — Return to Sender.”

The Postal Service appreciates its customers’ business and regrets any inconvenience posed by this temporary service suspension.

Customers are advised to periodically check USPS Service Alerts for updated information. (posted 3/13/13)

Thailand

Thailand Post advises that its international exchange offices will be closed April 12-15 for the country's New Year holidays and mail processing will be delayed. Normal processing will resume on April 16. (posted 4/3/15)

Ukraine

Suspension of Mail Services to Donetsk and Luhansk Regions of Ukraine

In January 2015, the Ukrainian postal operator (Ukrposhta) advised that delivery services have been suspended for international mail addressed to certain localities in the Donetsk and Luhansk regions of Ukraine (generally in the postal code ranges 83001-87650 and 91001-94870). The specific localities and postal codes where service is suspended are listed on Ukrposhta’s website:

http://ukrposhta.ua/en/robota-ukrposhti-v-doneckij-ta-luganskij-oblastyax

That web-site notes that international postal items to the above localities may be sent as Poste Restante (General Delivery) to post offices in localities that are controlled by Ukrainian government authorities, and provides instructions for addressing such items.

Delivery services for international mail addressed to Crimea (postal codes in the range 95000–99999) are still suspended.

The temporary suspension affects Priority Mail Express International®, Priority Mail International®, First-Class Mail International®, First-Class Package International Service™, International Priority Airmail™ (IPA®), International Surface Air Lift® (ISAL®) and M-Bag items.

For Global Express Guaranteed® Service

Effective immediately, USPS can no longer accept Global Express Guaranteed (GXG) shipments to certain cities in the Crimea, Donetsk and Luhansk regions in Ukraine. View the list of cities to which GXG service is temporarily suspended. (posted 2/11/15)

Vanuatu

Vanuatu Post says it has resumed express mail service operations, including processing and delivery. However, because of damage to the country's infrastructure caused by Cyclone Pam, there could be delays in delivery to some zones until all services are fully restored. (posted 3/26/15)

Lithium battery shipping regulations

U.S. Postal Service acceptance of international lithium battery shipments

The Postal Service is now allowing specific quantities of lithium batteries — when installed in the equipment they are intended to operate — to be sent to many international destinations, including Army Post Office (APO), Fleet Post Office (FPO) and Diplomatic Post Office (DPO) locations when permitted by the destination or host country.

The postal operators of Germany and Italy are not accepting packages containing lithium metal or lithium-ion batteries to German or Italian addresses. Postal employees will decline electronic items containing lithium batteries to addresses in those two countries. This does not apply to shipments to and from German or Italian APO, FPO or DPO locations.

Items that can be shipped include: cameras, video cameras, mobile/smart phones, Bluetooth headsets, laptop computers, shavers, portable DVD players, tablets, two-way radios, GPS devices and most other small electronic devices requiring lithium batteries. Items that can’t be shipped include lithium batteries not installed in the equipment they are intended to operate. In addition, when installed, they may not exceed the quantity or limits defined in the IMM or DMM.

Domestic shipments of packages containing lithium batteries, and electronic devices containing lithium batteries aren’t affected.

Currently, U.S. customers aren’t permitted to take international and APO, FPO, DPO mail containing lithium batteries to Village Post Offices, contract postal units, commercial mail receiving agents or approved USPS shippers. For more information, click pe.usps.com.