USPS Service Alerts


Last updated July 13, 2018, 10 p.m. ET

USPS Service Alerts provide information to consumers, small businesses and business mailers about postal facility service disruptions due to weather-related and other natural disasters or events.

Residential customers and small businesses can use this website to learn if mail is being delivered, or if their Post Offices are open. Business mailers get more detailed information about USPS mail processing facilities, and the operating status of delivery units.

Visit www.ready.gov or www.listo.gov to prepare for hurricanes and severe weather.

International mailers

Australia

Australia Post advises mail collection and delivery is back to normal in parts of Queensland (postcode areas 4810 to 4895) that had been affected by severe weather. (posted 4/20/18)

Bahamas

The Bahamas post advises there are delays in shipping, processing and delivery of mail as a result of persistent electrical and air conditioning malfunctions at the exchange office. The problem is expected to be resolved within two weeks. To assist delivery, the post asks senders to make sure phone numbers, post office box numbers and email addresses, wherever possible, are included on all registered packets, parcels and express mail service items. (posted 7/10/18)

Bolivia

As of March 31, mail service to Bolivia has resumed with the exception of Priority Mail International, which remains unavailable. (posted 4/3/18)

Brazil

The truck drivers’ strike in Brazil ended Monday, June 4. The normal flow of inbound and outbound mail and dispatches will take some days to be re-established. This includes letter post, parcel post and EMS. (posted 6/6/18)

Brussels

As of May 14, bpost (BE) advises outbound mail service delays are expected due to unforeseen strike actions by the pilots of Brussels Airlines. (posted 5/15/18)

Fiji

Fiji's post advises postal services have resumed in areas affected by Tropical Cyclone Keni. (posted 4/12/18)

Guatemala

Most mail services to Guatemala have been temporarily suspended. Until further notice, only Global Express Guaranteed (GXG) service is available. The suspension affects Priority Mail Express International, Priority Mail International, First-Class Mail International, First-Class Package International Service, International Priority Airmail, International Surface Air Lift and M-Bag items.

The Postal Service will return to sender already deposited items other than GXG addressed to Guatemala. For any returned item bearing a customs form, as well as any item shipped with Priority Mail Express International service, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.

For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may remail them with the existing postage once service to Guatemala has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.”

(Originally posted 4/11/17. This service suspension currently remains in effect.)
4/20/18

Japan

Japan Post advises that heavy rains and massive flooding in western Japan have affected operations, closing post offices, domestic sorting centers and mail processing facilities. Some roads and highways are inaccessible, delaying delivery. The affected districts and areas are in the following postcodes:

  • Gifu: 5000000-5099999
  • Kyoto: 6000000-6299999
  • Osaka: 53000000-5999999
  • Hyogo: 6500000-6799999
  • Okayama: 7000000-7199999
  • Hiroshima: 7200000-7399999
  • Tokushima: 7600000-7699999
  • Ehime: 7900000-7999999
  • Kochi: 7800000-7899999

(posted 7/12/2018)

Sri Lanka

Sri Lanka Post advises a strike by postal trade unions that began June 12 will affect mail delivery and clearance of mail at Colombo International Airport. (posted 6/19/18)

Syria

The Postal Service has suspended mail service to Syria due to transportation issues.

The suspension affects Express Mail International, Priority Mail International, First-Class Mail International, First-Class Package International Service, International Priority Airmail, International Surface Air Lift and M-Bag shipments.

Mail addressed to Syria will be returned to sender. The Postal Service appreciates regrets any inconvenience due to this temporary service suspension. (posted 3/13/13)
Tonga

Tonga Post advises postal services have resumed in areas affected by Tropical Cyclone Keni. (posted 4/16/18)

Ukraine

Mail service for international mail addressed to some localities in the Donetsk and Luhansk regions of Ukraine have been suspended. The specific localities and postal codes where service is suspended are listed on Ukranian postal operator Ukrposhta’s website at:

http://ukrposhta.ua/en/robota-ukrposhti-v-doneckij-ta-luganskij-oblastyax

That website notes that international postal items to the listed localities may be sent as Poste Restante (General Delivery) to post offices in localities that are controlled by the Ukrainian government, and provides instructions for addressing the items.

Delivery services for international mail addressed to Crimea (postal codes in the range 95000–99999) are still suspended.

The temporary suspension affects Priority Mail Express International, Priority Mail International, First-Class Mail International, First-Class Package International Service, International Priority Airmail, International Surface Air Lift and M-Bag items.

USPS also can no longer accept Global Express Guaranteed shipments to certain cities in the Crimea, Donetsk and Luhansk regions in Ukraine. (posted 2/11/15)

Shipping lithium batteries

U.S. Postal Service acceptance of international lithium battery shipments

The Postal Service is now allowing specific quantities of lithium batteries — when installed in the equipment they are intended to operate — to be sent to many international destinations, including Army Post Office (APO), Fleet Post Office (FPO) and Diplomatic Post Office (DPO) locations when permitted by the destination or host country.

The postal operators of Germany and Italy are not accepting packages containing lithium metal or lithium-ion batteries to German or Italian addresses. Postal employees will decline electronic items containing lithium batteries to addresses in those two countries. This does not apply to shipments to and from German or Italian APO, FPO or DPO locations.

Items that can be shipped include: cameras, video cameras, mobile/smart phones, Bluetooth headsets, laptop computers, shavers, portable DVD players, tablets, two-way radios, GPS devices and most other small electronic devices requiring lithium batteries. Items that can’t be shipped include lithium batteries not installed in the equipment they are intended to operate. In addition, when installed, they may noat exceed the quantity or limits defined in the IMM or DMM.

Domestic shipments of packages containing lithium batteries, and electronic devices containing lithium batteries aren’t affected.

Currently, U.S. customers aren’t permitted to take international and APO, FPO, DPO mail containing lithium batteries to Village Post Offices, contract postal units, commercial mail receiving agents or approved USPS shippers. For more information, click pe.usps.com.