Postal Consumer Advisory Council to be Established in Ypsilanti, MI

March 23, 2018 @USPS

DETROIT, MI – The U.S. Postal Service is seeking volunteers to serve on a local Consumer Advisory Council in the Ypsilanti, Whittaker, and Willis communities. The Advisory Council will provide a forum for consumers to meet with postal representatives to discuss customer concerns, ideas and suggestions that support improving customer satisfaction.

The Postal Service will also play an active role in answering questions posed by the council and keeping council members informed of new or changing local programs, policies and procedures.

Applications are now available at the following Post Offices:

Ypsilanti Post Office
1606 S. Huron
Ypsilanti, MI 48197

Ypsilanti – Adams Station
108 S. Adams
Ypsilanti, MI 48197

Willis Post Office
8790 Bunton Rd
Willis, MI 48191

Whittaker Post Office
11014 Whittaker Rd
Whittaker, MI 48190

Additionally, the Postal Service will be accepting applications and answering questions about the Consumer Advisory Council on Thursday, March 29, 2018 from 4:00 P.M. – 5:00 P.M. at the Ypsilanti – Adams Station, 108 S. Adams, Ypsilanti, MI 48197. All residents of the Ypsilanti, Whittaker, and Willis communities are welcome to apply.

If you are unable to attend in person and would like to become a member of the Ypsilanti Postal Consumer Advisory Council, please complete the application and return it to: Attn: CAC Application, Ypsilanti Adams Station, 108 S. Adams, Ypsilanti MI 48197. Applications will be accepted through April 30, 2018.

If you have any questions, please contact Alicia Brown at 734-482-3251.

Nationwide, members of Consumer Advisory Councils serve as liaisons with the local Post Office and the community to improve customer satisfaction and community outreach.

Consumer Advisory Councils strive to:

  1. Create a better understanding of the Postal Service.
  2. Open dialogue between local postal managers and the communities they serve.
  3. Provide postal managers with ideas and recommendations from diverse community viewpoints.
  4. Develop a sense of community partnership in resolving issues related to postal services.
  5. Provide a group of consumers with an opportunity to give input to proposed changes in local procedures, policies and/or products.
    1. Develop an additional local mechanism for responding to consumer concerns.
    2. Improve the quality of the service provided through a better understanding of consumer expectations.

The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.

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