May 1, 2020

Helping Customers Connect With Their Mail

USPS Offers Guidance on Hold Mail Service

PORTLAND, OR — The Postal Service is extending Hold Mail provisions for businesses and customers who are temporarily displaced due to the COVID-19 pandemic.

Our Hold Mail service is designed for customers who plan on being away from their home or business for up to 30 days. Due to the COVID-19 pandemic, the Postal Service suspended the 30-day time frame and extended all Hold Mail requests until May 30, 2020. Business and residential customers can rest assured knowing their mail and packages will be held safely at their local Post Office until that date.

We also understand that different parts of the country will be reopening at different times based on local conditions. If customers live in one of the areas reopening, we encourage them to contact their local Post Office as a part of their return to business and make arrangements to collect their mail on hold or make arrangements to restart regular delivery of mail including mail still being held.

On June 15, 2020, the Postal Service will revert back to its normal policy that allows for customers to have their mail held for 30 days. Customers with questions regarding Hold Mail requests can contact the Postal Service at 1-800-ASK-USPS (275-8777).

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The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.



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