SEPTEMBER 2011

FRONT PAGE WHAT'S UP INSIDE SCOOP
KEEPING POSTED SPOTLIGHT ON SUCCESS INFO@USPS

FRONT PAGE

A NEW REALITY

POSTMASTER GENERAL ADDRESSES NEED FOR LEGISLATIVE REFORM

Photo: PMG Pat Donahoe speakes at National PCC Day.
Postmaster General Patrick Donahoe delivering his National PCC Day speech in Tampa.

In his National PCC Day address, Postmaster General Patrick Donahoe described the Postal Service’s new reality. He says USPS has reduced its annual costs by more than $12 billion and its workforce by 110,000 career employees over the past four years. “But we must do significantly more to return to profitability,” he said.

Donahoe says the Postal Service must reduce its annual costs by $20 billion by 2015, “and we do not currently have the flexibility in our business model to achieve these cost reductions.”
 
Donahoe praised postal employees for their hard work to bring about cost savings while also achieving record levels of service. He stated the Postal Service’s financial losses are due largely to an overly restrictive business model and should not be interpreted as an indictment of the value of mail.
 
The Postal Service has prepared a comprehensive package of proposals for Congressional consideration that would allow it to operate more like a business. The proposals would relieve USPS of large financial mandates and give it the authority to transition to a national five-day per week delivery schedule.
 
“Short-term solutions will not help the Postal Service or this industry,” said Donahoe. “We need long-term, comprehensive legislation and our expectation is that Congress will pass comprehensive legislation by the end of this calendar year.”
 
On the 50th anniversary of the PCC, Donahoe pledged to work together with PCC partners to make the mailing industry stronger, more compelling and more profitable.

LEADING THE WAY TO EXCELLENCE

2011 PCC LEADERSHIP AWARDS ANNOUNCED

Photo: PCC logo.

As part of National PCC Day activities, the Postal Service recognizes outstanding achievement by PCCs around the country. Here are the 2011 PCC Leadership Award winners:

  • PCC of the Year — Greater Atlanta PCC (large market), Vermont PCC (small market)
  • PCC Industry Member of the Year — Dorothy Cottrill, Sacramento PCC
  • Postal Member of the Year — Sonya Dulan, Greater Oklahoma PCC
  • PCC Mentor of the Year — Mid-Michigan PCC
  • District Manager of the Year – Rosemarie Fernandez, District Manager, San Francisco
  • Business Partner of the Year – Admail West, Sacramento PCC

Communication Program Excellence Awards:

  • Greater New York PCC — Gold
  • Greater Portland PCC — Silver
  • Greater Oklahoma and San Diego PCCs — tied for bronze

Education Program Excellence Awards:

  • Tampa PCC — Gold
  • Great Portland PCC — Silver
  • Miami-Dade PCC — Bronze

The Postal Service also recognizes PCCs which meet a set of national standards that serve as the benchmarks for PCC excellence by addressing the PCC Network’s core growth strategy to “implement and leverage network best practices to create business growth opportunities for the Postal Service and its PCC members.” Here are the Premier PCC winners:

Gold — Baltimore, Bay Valley, Buffalo/Niagara, Capital Region (Albany), Central Arkansas, Central Florida, Central Massachusetts, Central Missouri, Central Ohio, Chicago, Fairfield County Connecticut, Fort Worth, Greater Atlanta, Greater Birmingham, Greater Boston, Greater Charlotte, Greater Dallas, Greater Denver, Greater Hartford, Greater Kansas City, Greater Metro Phoenix, Greater New Haven, Greater New York, Greater Oklahoma, Greater Portland, Greater South Carolina Upstate, Greater St. Louis, Greater Triad, Kentuckiana, Lehigh Valley, Long Island, Los Angeles, Manasota, Miami-Dade County, Midlands PCC of Greater South Carolina, Mid-Michigan, Milwaukee, New Hampshire, North Valley, Northeast Florida, Northern Illinois, Northern Virginia Metro, PCC of Providence, Puget Sound, Sacramento, San Diego, San Francisco, Santa Ana District, Sioux Falls Area, South Central Minnesota, South Suburban, Southeastern Massachusetts, Southeastern Pennsylvania, Tampa, Twin Cities, Utah, Van Nuys, Vermont and Washington Metropolitan (Capital District).

Silver — Central New York and Greater Madison Area.

Bronze — Akron/Canton, Austin, Capital Area (Harrisburg), Capitol City (Missouri), Chippewa Valley, Coulee Region, Des Moines, Erie, Greater Cleveland, Greater Hudson Valley, Greater New Jersey, Greater Omaha, Greater Pittsburgh, Inland Empire, Lancaster/York, Mid-Maine, Mohawk Valley Regional, Northeastern PA, Pensacola Florida (Panhandle), San Antonio, Southern Maine, Southern Nevada, Southern Tier, Southwest Florida and Tulsa.

WHAT’S UP

RETURNS MADE SIMPLER

Photo: Priority Mail Return Service label.

The Postal Service is launching a series of new features to increase the ease and convenience of returns shipping.

“Returns are a critical to the growth of e-commerce,” says Gary Reblin, vice president, Domestic Products. “By speeding start-up, offering an easy-to-use online label printing solution, providing enhanced tracking and more, the Postal Service simply offers a better way to return.”

For e-commerce businesses, the Postal Service is introducing a simple, easy-to-install label printing application that can be offered by e-tailers to their customers. This tool will enable label printing through a merchant’s website, or customers can call the merchant’s call center to request that a return label is emailed to them. The labels will feature the Intelligent Mail package barcode. For consumers, there will be enhancements at retail and USPS.com.

For more information on USPS Returns, refer to the Sept. 22 issue of Postal Bulletin.

INTERNATIONAL EBAY SHIPPING

Last year, the Postal Service, eBay Greater China and Southeast Asia (eBay GC), and China Post created a simplified shipping platform for international tracking and delivery of lightweight goods ordered by U.S. consumers from Chinese eBay sellers. According to a report in Ecommerce Bytes.com, nearly 40 percent of eBay sellers in China are using the service to ship parcels to the U.S.

FYI

Click here to find information about Postal Service proposals to change its nationwide infrastructure and adjust service standards.

INSIDE SCOOP

Inside Scoop graphic: More than a half-million packages and envelopes USPS distributes annually are nearly 100% recyclable.

KEEPING POSTED

  • National Postal Forum, April 1–4, 2012 Orlando, FL

INFO@USPS

YOUR LINKS TO MAILING RESOURCES

U.S. Postal Service: usps.com
National PCC Network: usps.com/pcc
RIBBS: ribbs.usps.gov
Questions? Comments? Send an email to pccinsider@usps.gov
Sign up for PCC Insider at usps.com/pcc, select “PCC Insider Registration”
PCC Insider online archives
PCC Management Insights online archives

SPOTLIGHT ON SUCCESS

DELIVERING IN NEW WAYS

More than 160 PCCs nationwide participated in events to mark National PCC Day, with many of these meetings featuring keynote speakers from the ranks of postal officers and high-level executives.

In addition, many PCCs shared with their members two educational videos produced by USPS for National PCC Day. In “A Glimpse into Marketing and Sales,” Chief Marketing/Sales Officer Paul Vogel discussed the newest innovations and solutions from the Postal Service, including expanded retail options, centralized accounts, e-induction, the Direct Mail Hub and the fall advertising campaign that focuses on the benefits of using mail.

The second video focused on the redesigned USPS.com and how the website makes it easier to do business with the Postal Service.
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