Effective June 16, 2008, the Postal Operations Manual is revised to update the policy and procedures for Express Mail Next Day Service®.
Postal Operations Manual (POM)
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6 Delivery Services
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67 Express Mail
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674 Express Mail Next Day Service
[Revise 674 to read as follows:]
674.1 Hold For Pickup Service
674.11 Acceptance Facility (Retail Location)
If Hold For Pickup service is requested, the retail associate at the designated Express Mail Hold For Pickup location performs the steps appropriate to the terminal/site.
674.111 POS Terminal User Steps
The user of a Point of Sale (POS) terminal should complete the following steps:
a. Place the shipment on the scale.
b. Select “Express Mail Hold For Pickup.”
c. Select either “Express Mail Hold For Pickup” or “Express Mail Hold For Pickup Flat Rate.”
d. Scan the shipment barcode on Label 11-HFPU, Express Mail Hold For Pickup.
e. Complete the payment transaction.
f. Dispatch the Express Mail Hold For Pickup shipment according to local policy.
674.112 IRT User Steps
The user of an integrated retail terminal (IRT) should complete the following steps:
a. Place the shipment on the scale.
b. Select “Express Mail Hold For Pickup.”
c. Select the applicable Post Office, pickup time, and ZIP Code.
d. Use either the keyboard or the scanner and enter the item number.
e. Complete the payment transaction.
f. Dispatch the Express Mail Hold For Pickup shipment according to local policy.
674.113 Manual Sites User Steps
Manual sites should complete the following steps:
a, Place the Express Mail shipment on the scale.
b. Select the applicable Post Office location and pickup time from the Express Mail Hold For Pickup Claim Locations report and hardcopy Express Mail Network.
c. Complete the payment transaction.
d. Dispatch the Express Mail Hold For Pickup shipment according to local policy. No special separation of Express Mail Hold For Pickup is required at retail facilities.
674.12 Express Mail Hold For Pickup, Mailing Label 11–HFPU, Customer Responsibility
The customer must complete the “Customer Use Only” section of Label 11-HFPU that includes the following:
a. From: (required).
b. Payment by account: indicating Express Mail corporate account, federal agency, or Postal Service account number (if applicable).
c. Hold for (contact required): contact telephone number and complete name and address of recipient for identification and pickup purposes.
d. Pickup location (required): determined by POS, IRT, or product tracking system (PTS) Express Mail Hold For Pickup Claim Locations report.
674.13 Express Mail Hold For Pickup Label 11-HFPU, Postal Responsibility
The retail acceptance employee completes the “Origin Postal Use Only” section, including the following information:
a. ZIP Code of origin Post Office.
b. Date and time of acceptance.
c. Pickup availability date and time entered using POS, IRT, or the PTS Express Mail Hold For Pickup Claim Locations report and a hardcopy of the Express Mail Network Directory.
d. Flat rate or weight, postage, extra services fees (if requested), and total postage and fees.
If an account is not used for payment, the retail associate should affix postage to the shipment and collect payment for the transaction.
674.14 Destination Facility Scanning Requirements
The destination facility performs the following scans:
a, Arrival at unit (required).
b. Arrival at pickup point (required). This scan is critical as it generates the customer automated call notification.
c. Delivered.*
d. Return to sender — not picked up.*
e. Return to sender, refused.*
*Note: Either “Delivered”, “Return To Sender — Not picked up” or “Return To Sender, Refused” is required.
674.15 Destination Facility Customer Pickup Verification
The retail associate must take the following steps when the recipient or his or her designee arrives to pick up the Express Mail Hold For Pickup shipment:
a. Ensure that the recipient or his or her designee presents:
1. A valid government-issued photo identification for verification.
2. The name and address of the recipient as they appear on Label 11-HFPU.
3. The last four digits of the tracking number.
b. On Label 11-HFPU, annotate the delivery date, time, and employee initials.
c. Scan the Express Mail Hold For Pickup shipment barcode delivered with POS or with the hand-held scanner when the shipment is released to the recipient or his or her designee.
674.2 Post Office to Addressee Service
All Next Day, Post Office to Addressee Service items presented under 137.541 must be delivered to the addressee within the designated delivery area of the destination facility by noon or 3 p.m. of the next day. If an item cannot be delivered on the first attempt (calendar day 0, which is the day a mailpiece arrives at the delivery unit), the following procedures must be followed (except when forwarding or return service is provided):
a. The time and date when delivery was attempted and the signature of the employee who attempted delivery must be entered in the “Delivery Attempt” block of Label 11-B (or Label 11-F), Express Mail Post Office to Addressee.
b. PS Form 3849, Delivery Notice/Reminder/Receipt, is left at the delivery address if delivery cannot be made upon the first attempt (calendar Day 0), to show the item is being held for pickup. A second notice will be left on day 3. Unclaimed mailpieces will be returned to the sender at close of business on day 5. A second delivery attempt will only be made upon customer request.
c. The name, address, and hours of operation of the delivery facility where the item is held must be entered on PS Form 3849. If the item is transferred to another facility, the first delivery facility must be able to give the customer the appropriate information such as the name and address of the facility to which the item was transferred. If PS Form 3849 cannot be left for any reason (e.g., no mail receptacle), the addressee should be telephoned and informed that a delivery was attempted, and where the item may be picked up. The date of the telephone attempt or contact must be recorded on Label 11-B (or Label 11-F). Customers may request redelivery online at www.usps.com/redeliver or by calling 800-275-8777.
d. If the addressee has requested (in writing) that Next Day Service items be held for a specified day or number of days, then the time and date when the item was available for delivery and the initials of the employee must be entered in the “Delivery Attempt” block of Label 11-B (or Label 11-F). The item must be delivered on the next regular delivery day after the specified day or number of days that the item was requested to be held.
e. If delivery cannot be made, the item must be held for 5 calendar days, unless the addressee requests a redelivery.
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We will incorporate these revisions into the next printed version of the POM and also into the online update, available on the Postal Service™ PolicyNet Web site:
(The direct URL for the Postal Service PolicyNet Web site is http://blue.usps.gov/cpim.)
It is also available on the Postal Service Internet:
- Go to www.usps.com.
- Click About USPS & News, then Forms & Publications, then Postal Periodicals and Publications, and then Manuals.
— Expedited Operations,
Expedited Mail, 6-5-08
