MEGAN J. BRENNAN POSTMASTER GENERAL, CEO October 7, 2015 OFFICERS AND PCES MANAGERS SUBJECT: Your Smart Business Moments1 As you know, after our employees, the Postal Service's most important asset is the trust of our customers, the American people. Every day, millions of Americans trust us with their important papers, their latest purchases, and their treasured heirlooms. If they do not trust us, they will not ship with us. That is why integrity and trust are central to the Postal Service's mission and its business success. Next month we will roll out a new initiative designed to promote awareness of and compliance with the many business objectives, Postal Service policies, regulations, and laws that have a bearing on our work every day. Awareness is a prerequisite for compliance, and compliance enhances our reputation for trust. Trust, of course, is the foundation for increasing business. That's why we are calling the initiative Your Smart Business Moments. Each Moment will highlight a business goal, policy or rule and briefly explain why that rule helps our bottom line. And each Moment will only take a moment, so they will seamlessly and easily fit into our workday. Although this effort has been led by the Ethics Office, the Your Smart Business Moments Committee has a representative from each ELT member. So you will see Moments coming from every part of the Postal Service. I'll be using these Moments in meetings of the ELT, and you'll also see me using them in employee videos. My expectation is that you will use a Your Smart Business Moment in each of the following settings: All meetings scheduled for one hour or more with ten or more postal employees involving a presentation in hard-copy or electronic format, such as a PowerPoint slide deck. All monthly staff meetings (if staff meetings are scheduled more frequently than monthly, then at one staff meeting per month). All live postal training programs. You will also see Your Smart Business Moments in other communication platforms. Each one should make you stop and think about the importance of how we conduct ourselves while doing business. The Postal Service is out on the street every day, and our actions will always face scrutiny. By complying with all laws, rules, and policies, we demonstrate that we are worthy of the continued trust of our customers. Thank you for your help in making Your Smart Business Moments a success. MEGAN J. BRENNAN 475 L'ENFANT PLAZA SW WASHNI GTON DC 20260-0010 \IWWI,USPS.COM