PCC Management Insights

“Staying in the Know”

Great Partnerships…Working Together
(September / October 2010)

The Postal Customer Council (PCC) Network represents a well established partnership between business mailers and the Postal Service (USPS).  This long standing partnership continues to grow stronger each and every year.   We have a lot to be proud of! 

Another partnership that is well grounded is the one between PCCs and the National PCC Team.  We strive to deliver programs that will add value to your membership. Through surveys, you have indicated that some of the programs and materials that have added value to your membership include:

•	Education & Networking:  Workshops-in-a-Box, Professional Certificate, Webinars, National Postal Forum, PCC Leadership Conference, Peer-to-Peer Roundtables, National PCC Day 
•	Recognition:  Leadership Awards, Premier PCC Awards, Executive Board Members / Industry Co-Chairs
•	Communication:  PCC Insider,  PCC Management Insights, e-Blasts
•	Materials:  Various Templates, Graphics Guide, Marketing Collateral, etc. 
•	And More

One of the key objectives of the National Postal Customer Council (PCC) Team is to perform effectively and efficiently to enhance the overall value of the PCC Network.  
We want to do even better at serving you.  Below are some of the important ways you may help:

•	When a new PCC is established, when a PCC’s name changes and when a PCC becomes inactive, please complete the attached PCC Charter Application and send it to the National PCC Team at pcc@usps.gov.  Moreover, when there is a change in your PCC Industry Co-Chair, PCC Postal Co-Chair and / or PCC Administrator, this same application should be completed and submitted to us.  

•	Also, when there is a PCC Postal Co-Chair and / or PCC Administrator change, the PCC Administrator should update the postal contact information on the National PCC Web site.  This must be done by PCC postal representatives only by going to https://pccupdates.usps.com/dmsp/pcc.do. 

•	To request a USPS Headquarters Officer to speak at a PCC event, the attached request form must be completed and sent to the National PCC Team at pcc@usps.gov and copy Lewis L. Johnson at lewis.l.johnson@usps.gov.  The attached form is located on the National PCC Web site at www.usps.com/pcc. 

•	To find out what other PCCs are doing to be successful, go to the National PCC Web site and click on the PCC Best Practices link.  Currently, there are only a few best practices posted.  More are need!  We know that PCCs have best practices about which other PCCs would like to hear.   Get your best practices posted by completing and submitting the Best Practices Form located on the National PCC Web site.

•	When completing the Excel spreadsheet to request PCC professional certificates to be printed and mailed, please do not forget to insert the name of your PCC at the top of the spreadsheet.  To do this, click view on your toolbar. 

•	It is evident that many PCCs are taking advantage of the workshops-in-a-box to educate their members about USPS products, services and procedures to help them grow their business.  To improve the workshops, we are requesting that you complete the Participant and Presenter questionnaires located on the National PCC Web site.  This should be done at the end of each workshop presentation.  To do this, click on the PCC Workshops-in-a-Box link on the homepage and scroll to the bottom of the page. 

•	To exhibit at a PCC event and / or attend an educational seminar, companies are visiting the National PCC Web site to find out what is available.  At the present time, there are many PCCs that do not have events posted.  We are requesting that you post your events to the National PCC Web site at https://pccupdates.usps.com/dmsp/pcc.do.  By doing this, you will let business mailers know how active your PCC is and increase your chances of growing your membership.

Thank you very much for your ongoing assistance and full cooperation.

Let us continue to do our best and help serve you better!