2012 Annual Report to Congress
& Comprehensive Statement
Image of Post Master General Pat Donohoe: The Postal Service five-year business plan is fundamental to the future of the organization and the long-term health of the mailing industry.
The Postal Service is investing in new products and services, and focusing on innovatin to better compete for customers.
As the Postal Service anticipates and adapts to changes in technology and the needs of its customers, it also strives to strengthen its role as a driver of economic activity and as a platform for growth,
More than ever, the Postal Service is focused on competing for customers - and that requires providing excellent service by making every customer experience a great one.