The Automation Age

An expanding delivery network — with up to two million new addresses added annually — and uncertain revenue growth continually challenge the Postal Service to operate more efficiently. Its Corporate Automation Plan, approved in 1988, was considered the “cornerstone to achieving quality mail service at reduced costs,” since mail can be processed using automation equipment at one-tenth the cost of manual processing.48 The Postal Service delivered 32 percent more mail with nearly 9 percent fewer employees in 2006 compared to 1988, largely because of its successful implementation of mail processing technology.