Step 5. Review mailpiece design.

The Postal Service recommends that election officials always have all ballot envelope designs that will be used reviewed by an MDA, this includes previous as well as new designs. Mailpiece review typically occurs within 48 hours of submission. Election officials have, in some instances, made design decisions without consulting an MDA. Some uninformed decisions have resulted in envelopes that are not automation compatible and/or returned to the voter.

For assistance with mailpiece design, contact an MDA by calling the MDA Customer Service Help Desk at 855-593-6093 (hours of operation are Monday–Friday, 8 a.m.–5 p.m. Central Time, closed federal holidays) or by sending your request by email to MDA@usps.gov. Also, mailpiece design information is available online at https://postalpro.usps.com/mailing/mailpiece-design-analyst-mda-customer-service-help-desk.

MDAs are trained to do the following:

Postal Service design recommendations.

The Postal Service highly recommends that local election officials use available Postal Service support resources such as election mail coordinators and MDAs that can help you with design elements.

Postal Service DMM requirements.