PostalOne! Electronic Mail Improvement Reporting (eMIR) Problem Entry Summary

October 2, 2005 . Release 10.0 Summary

For help using the PostalOne! system, please contact:

Help Desk (800) USPS-HELP or (800) 877-7435 At the prompt, say PostalOne!.
postalone@email.usps.gov

Access the PostalOne! System

1. On the USPS Intranet website. click PostalOne! under Essential Links on the left side of the page. The PostalOne! Intranet Home Page displays.
2. Click Go in the Systems Access section to log on. On the logon page, enter your PostalOne! user name and password.

Note: If you enter your name and/or password incorrectly, a warning message appears. Click OK to reenter your logon information. You may also go to ePassword reset to reset your password. 
Do NOT allow others to use your user name or password and do not use anyone else's user name.

3. Click Sign In. The Operations Message Center displays.

Problem Entry

1. If you have never used the Mail Improvement feature in the PostalOne! system before, you must complete a user profile before you can begin entering improvement. You will only have to enter 
this information once. Upon completion, confirmation page displays. Click Problem Entry to open the Message Center.

Note: With the 10.0 release, all Problem Entry users will be required to complete a new profile.

2. Before entering a report into the PostalOne! system, collect the information about the mailing. The PostalOne! system offers a printable data collection form. To print, click Printable Data Collection 
Form. Use this printed data collection sheet to collect and record data. As you complete the hardcopy, remember to enter as much information as possible. An important feature allows you to attach images to your 
report. The images should be available on your computer before you begin completing the problem report in the PostalOne! system.
3. On the Facility Information page, enter information about the person reporting the problem, the Processing Area, and the Work Tour, then click Continue. To clear the fields and reenter the information, click Reset.

Note: While some fields are not required, the chance of a successful resolution increases with each bit of information you provide.

4. Select the method of postage payment used for the mailing. The postage payment choices include Permit Imprint, Company Imprint, Periodicals, Precanceled Stamp, Meter/Meter Tape, Official Franked Mail, and Business Reply.
5. Depending on the Postage Payment method selected, a section appears requesting specific information to conduct a search for the permit owner by that particular payment method. Complete all fields and click Search.
To clear the fields and reenter the information. click Reset.
6. View the list of results. Click the name of the permit owner to populate the corresponding fields on the eMIR report.
If the search does not reveal any results, you can manually enter all relevant information by selecting Enter Permit Owner.

Note: It is very important to identify the mail owner/preparer through this search because the search results yield a customer ID number. The PostalOne! system uses that number to route mail reports to the mail owner/preparer.

7. Indicate if the selected permit owner is the Mail Owner or the Mail Preparer.
8. Once the Mail Owner (or Preparer) has been selected, select Yes or No to indicate if the Mail Preparer (or Owner) Information is also available.
9. Complete as much of the Preparer (or Owner) Information as possible and click Search.

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