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3.0 STRATEGIC OBJECTIVES, PERFORMANCE MEASURES, AND PERFORMANCE TARGETS
The FY2005 strategic objectives, performance measures, and performance targets are as follows:
| Strategic Goal |
Strategic Objective |
Performance Measure |
FY2005 Target |
| Develop People |
Enhance Performance-Based Culture |
Safety - OSHA Illness and Injury Rate |
Better than End of Year 2004 |
| Workplace Improvement - Employee Survey Results |
Better than End of Year 2004 |
| Manage Costs |
Increase Productivity |
Total Factor Productivity |
Achieve Plan |
| Improve Service |
Timely, Reliable Delivery |
Priority Surface |
Proprietary |
| Priority Air |
| Express Mail |
| First-Class Mail Overnight |
95.0 |
| First-Class Mail 2-Day |
91.0 |
| First-Class Mail 3-Day |
90.0 |
| Grow Revenue |
Sufficient to Cover Costs |
National Total Revenue |
Achieve Plan |
Note: Final FY2004 data will not be available until after September 30; the Annual Performance Plan will be updated to reflect actual year-end performance. Initial targets are based on year-to-date performance (data as of 6/18/04).
The Postal Service had record performance in FY2004 in most categories. As a result, most FY2005 targets are incremental improvements over a record year.1 There are no changes to the strategic goals and objectives or to the measurement systems.
Footnote:
1 Detailed performance data is included in the Annual Performance Report, which is part of the annual Comprehensive Statement on Postal Operations and also in the Transformation Plan Progress Report.
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