2. Delivery Operations Information System
Delivery Operations Support System (DOIS) replaces the Decision Support Information System, the Route Examination System and the Projected Office and Street Time application. DOIS was designed to provide actionable data to the Delivery Unit Supervisors, assisting them in managing office activities, planning of street activities, and managing the route inspection and adjustment activities. Used properly, the actionable data provided by DOIS will assist the Delivery Unit Supervisor in making sound business decisions related to carrier operations.

The Board of Governors approved a plan to deploy the DOIS business solution in August of 2000, with deployment to the first three Areas beginning in the Spring of 2001. Nationwide deployment will be completed by March 2003.

Deployment of DOIS to districts within the Western, Mid-Atlantic and Capital Metro areas was completed during 2001. The planning for the Phase 2 areas (Eastern, Midwest and Southeast) was started. In excess of 1,400 units have been activated using the DOIS business solution.