3. Realignment of Rate and Classification Service Centers
Effective September 8, 2001, the five Rates and Classification Service Centers (RCSCs) consolidated into three service centers, and a new Non-Profit Service Center (NSC) was established. The realignment provides an efficient and effective structure that benefits both the Postal Service and its customers. The rates and classification work managed by the RCSCs includes matters concerning rate eligibility, mail preparation, mail classification decisions and exception requests. The NSC is responsible for processing applications for nonprofit eligibility related to Nonprofit Standard Mail, Additional Entry and Reentry for Periodicals, and SOA/Pandering.

The Northern Virginia RCSC closed. Customers formerly supported by that office (the Allegheny, Capital Metro, and Mid-Atlantic Areas) are now supported by the New York RCSC. The Memphis RCSC closed. Customers formerly supported by that office (the Southeast and Southwest Areas) are now supported by the Chicago RCSC. The New York, Chicago, and San Francisco RCSCs handle internal and external customer support for rates and classification issues and report to the vice president, Pricing and Classification.