Chapter V      2001 Performance Report go to the 2001 Comprehensive Statement on Postal Operations front page go to the table of contents go to the previous page go to the next page
A. Introduction  



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TABLE 5.1 PERFORMANCE 2001: GOALS AND RESULTS (contuined)
 Preliminary Target   Final Target 2001 Results
93
87
Develop performance baseline
Proprietary information
1% improvement
Develop new indicatory
Develop indicators and baseline
Propietary information
93
87
No change
No change
98
No change
Pilot testing of the Electronic Publication Watch System
No change
94
84
Develop a performance baseline.
Target schieved, information proprietary.
98
Developed new indicators.
Developed new indicators and baseline.
Did not meet the target, which is proprietary.
Develop performance baseline No change Develop a baseline for ADI
93% overall satisfaction through CSM-Residential Survey
91% overall satisfaction through CSM-Business Account Survey
No change

No change
Did not meet the target.

Did not meet the target.
100% available, 70% participation No change 100% available, 76% participation
Included in PCES merits No change Accomplished, this item was included in PCES merit reviews.

Quarterly review of affirmative employment plan (Areas with COO, PC's with AVPs and HQ with Management Committee)


No change

This was accomplished through the coordination and involvement of VP Diversity.

97% of EAS 15 and over: 20 hours

97% of EAS 14 and below: 8 hours

100% of craft work units: 8 hours


No change

No change

No change


Target achieved

Target achieved

Achieved this goal in 74 of 85 Performance Clusters


7.96


No change


Did not achieve target, ended FY 2001 with 8.46.

Improvement over 2000 VOE Survey Index score of 5.75 No change FY 2001 Survey Index of 58.1
Improvement over hurdle

Improvement over threshold

$2.6 billion
No change

No change

No change
Achieved in all 11 areas.

Achieved by 68 of 85 Performance Clusters.

Did not achieve target. Committed $1.2 billion due to BOG-mandated capital freeze.

0.7%

2.0%


No change

No change


1.3%

1.7%

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