Chapter V      2001 Performance Report

TABLE 5.3 FY 2002 GOALS, SUBGOALS, INDICATORS AND TARGETS Goal Subgoal Indicator Weight FY2002 Target Strategic Goal (FY2005) Voice of the Customer Growth Timeliness and Consistency First-Class Overnight on Time (EXFC) Oringinating and Destinating Composite Threshold 93% Consistency of Performance Across All Classes of Mail vs. Service Standards     Express Mail on Time (Product Tracking System) Originating and Destinating Composite 30% 91% PQ III and IV       Priority Mail on Time within 2 days (PTE nework) Originating and Destinating Composite 30% 91% PQ III and IV       First-Class Mail on Time, 2-3 days (EXFC) Originating and Destinating Composite 30% 88% PQ III and IV       Delivery ConfirmationTM Scan Rate Priority Mail 10% (2.5% per Quarter) 98% <5% Manual/Multiple Scan Composite (PQ I, II, III, IV)   Voice of the Employee Motivated, Productive and Inclusive Workforce Minimize Impact from Accidents and Injuries OHSA Illness/Injury Ratio> Threshold 2% National allocated by opportunity "Available for Duty" Rate   Employees Committed to USPS Success Voice of the Employee Survey (VOE) Survey PFP Equal to or Better Than FY2001 EOY 1.1% Over FY2001   Voice of the Business Affordability Improve Productivity USPS Total Factor Productivity (TFP) Threshold Improve Over Hurdle Increased COntribution on Different Product Lines     Area Productivity Improvement PFP Improve Over Hurdle       Performance Cluster Productivity Improvement PFP     Explanations Items in parentheses describe the relevant measurement system. Italics indicate clarifications of revelant goal for operational implementation. Threshold items are basic requirements for maintence; they much be achieved in order to qualify for consideration in other categories. All targets are subject to change to adjust for external factors, such as economic conditions and workload changes.

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