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Goal |
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Subgoal |
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Indicator |
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Weight |
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FY2002 Target |
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Strategic Goal (FY2005) |
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Voice of the Customer Growth |
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Timeliness and Consistency |
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First-Class Overnight on Time (EXFC) Oringinating and Destinating Composite
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Threshold |
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93% |
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Consistency of Performance Across All Classes of Mail vs. Service Standards |
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Express Mail on Time (Product Tracking System) Originating and Destinating Composite
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30% |
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91% PQ III and IV |
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Priority Mail on Time within 2 days (PTE nework) Originating and Destinating Composite
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30% |
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91% PQ III and IV |
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First-Class Mail on Time, 2-3 days (EXFC) Originating and Destinating Composite
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30% |
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88% PQ III and IV |
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Delivery ConfirmationTM Scan Rate Priority Mail
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10% (2.5% per Quarter) |
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98% <5% Manual/Multiple Scan Composite (PQ I, II, III, IV)
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Voice of the Employee Motivated, Productive and Inclusive Workforce
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Minimize Impact from Accidents and Injuries |
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OHSA Illness/Injury Ratio> |
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Threshold |
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2% National allocated by opportunity |
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"Available for Duty" Rate |
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Employees Committed to USPS Success |
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Voice of the Employee Survey (VOE) Survey |
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PFP |
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Equal to or Better Than FY2001 EOY
1.1% Over FY2001 |
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Voice of the Business Affordability |
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Improve Productivity |
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USPS Total Factor Productivity (TFP) |
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Threshold |
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Improve Over Hurdle |
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Increased COntribution on Different Product Lines |
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Area Productivity Improvement
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PFP |
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Improve Over Hurdle |
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Performance Cluster Productivity Improvement
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PFP |
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