Chapter V      2001 Performance Report

TABLE 5.4 FY 2002 GOALS, SUBGOALS, INDICATORS AND TARGETS INDIVIDUAL MERIT PROCESS Goal Subgoal Indicator FY2002 Target Strategic Goal (FY2005) Voice of the Customer Growth Timeliness and Consistency Delivery Confirmation Scan Rate - Parcel Post Baseline Consistency of Performance Across All Classes of Mail vs. Service Standards     Improve Parcel SelectTM Baseline       Improve Standard Carrier Route bundles within delivery window; All others within standard Baseline     Reliability Accuracy of Delivery Index 98.5%     Customer Satisfaction Overall Residential Customer Satisfaction (Customer Survey) Maintain FY2001       Overall Business Customer Satisfaction (Customer Survey) Maintain FY2001   Voice of the Employee Motivated, Productive and Inclusive Workforce Minimize the Impact from Accidents and Absences "Available for Duty" Rate Baseline "Available for Duty" Rate   Skilled Workforce Training in Prescribed Curriculum 4 hours mandatory workplace enviroment EAS >15 (20 hours) EAS <14 (8 hours) 97% Employees       Craft (8 hours) 100% Work Units     Sound Dispute Resolution Process REDRESS 100% availability 70% Participation     Inclusive Workforce Representation of all groups in details and special assignments Representatives of all groups in succession plans Activities supporting affirmative action plan Quarterly Reviews for Officers   Voice of the Business Affordability Improve Productivity Flats and Parcels Contribution Developing Indicator Increased Contribution on Different Product Lines   Improve Financial Strength Retail Revenue Achieve Plan       Commercial Revenue Achieve Plan       Expense Budget Total Operating Expense Achieve Plan   Explanations Shaded areas represent goals where indicators were developed in FY2001, and baseline data is being developed for FY2002. Targets will be set, based on these baselines, in FY2003. Items in italics are for clarification in operational implementation. Revenue and expense plans are finalized at the end of the preceding year and are subject to change during the year, as economic conditions and workload changes.

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