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Goal |
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Subgoal |
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Indicator |
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FY2002 Target |
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Strategic Goal (FY2005) |
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Voice of the Customer Growth |
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Timeliness and Consistency |
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Delivery Confirmation Scan Rate - Parcel Post |
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Baseline |
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Consistency of Performance Across All Classes of Mail vs. Service Standards |
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Improve Parcel SelectTM |
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Baseline |
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Improve Standard Carrier Route bundles within delivery window; All others within standard
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Baseline |
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Reliability |
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Accuracy of Delivery Index |
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98.5% |
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Customer Satisfaction |
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Overall Residential Customer Satisfaction (Customer Survey) |
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Maintain FY2001 |
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Overall Business Customer Satisfaction (Customer Survey) |
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Maintain FY2001 |
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Voice of the Employee Motivated, Productive and Inclusive Workforce |
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Minimize the Impact from Accidents and Absences |
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"Available for Duty" Rate |
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Baseline |
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"Available for Duty" Rate |
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Skilled Workforce |
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Training in Prescribed Curriculum
4 hours mandatory workplace enviroment
EAS >15 (20 hours)
EAS <14 (8 hours)
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97% Employees |
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Craft (8 hours) |
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100% Work Units |
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Sound Dispute Resolution Process |
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REDRESS |
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100% availability 70% Participation |
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Inclusive Workforce |
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Representation of all groups in details and special assignments
Representatives of all groups in succession plans
Activities supporting affirmative action plan
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Quarterly Reviews for Officers |
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Voice of the Business Affordability |
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Improve Productivity |
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Flats and Parcels Contribution |
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Developing Indicator |
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Increased Contribution on Different Product Lines |
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Improve Financial Strength |
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Retail Revenue |
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Achieve Plan |
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Commercial Revenue |
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Achieve Plan |
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Expense Budget Total Operating Expense |
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Achieve Plan
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