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4. PERFORMANCE AND FIELD OPERATIONS SUPPORT GROUP
The Performance and Field Operations Support group is responsible for the Breakthrough Productivity Initiative (BPI). It identifies requirements, planning, development, and implementation of standardized field operations procedures and information systems. This group also manages the development and deployment of all operations budgets and goals, and is responsible for reviewing and tracking virtually all components of operations performance. There are four departments within this group:
(a) The Operations Budget and Performance Management department is
responsible for the deployment, tracking, analysis, and reporting on
Headquarters Operations and Field Operations processes that support
the goals, sub-goals, and targets for the voice of the business and voice
of the customer.
(b) The Field Operations Requirements and Planning department identifies
and develops field requirements for standardized processes and
information systems to improve productivity, reduce costs, or
improve service for mail processing, delivery, retail, and customer
service operations. This department ensures that efforts to standardize
field operational processes and information systems support the goals
of the Corporate Flats Strategy and the Postal Service Transformation
Plan.
(c) The Field Operations Standardization Development department is
responsible for standardized processes for delivery, customer service
and retail operations. These processes are designed to improve
productivity and/or service levels. Based on requirements provided by
the manager of Field Operations Requirements and Planning, full
business solutions are developed, tested, and finalized, including
national implementation.
(d) The Field Operations Standardization Implementation department is
responsible for field implementation of standardized processes for
mail processing, which includes tracking, analysis, and reporting on
programs such as the Automated Flat Sorting Machine (AFSM) 100,
and the Low Cost Tray Sorter. Members from this department support
the BPI Labor Distribution Code (LDC) 17 Review Process in
developing workload measuresfor the standardized recording of work
hour activities at mail processing facilities. These BPI standardized
processes enable the Postal Service to develop specific measures of
performance and national targets, and support the transformational
goal of better aligning workhours to workload.
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A. Fundamental Service to the People
B. Service to Small or Rural
Communities
C. Employee Compensation and
Career Advancement
D. Postal Cost Apportionment and Postal
Ratemaking Developments
E. Transportation Policies
F. Postal Service Facilities, Equipment,
and Employee Working Conditions
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