Chapter 2: Postal Operations
F. Delivery Unit Operations
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The Delivery Operations Information System (DOIS) replaces the Decision Support Information System, the Route Examination System, and the Projected Office and Street Time System. DOIS was designed to provide actionable data to the delivery unit supervisors, assisting them in managing the office activities, planning of street activities and managing the route inspection and adjustment activities. Used properly, the data provided by DOIS will assist the delivery unit supervisor in making sound business decisions related to carrier operations.

The Board of Governors approved a plan to deploy the DOIS business solution in August 2000, with deployment to the first three areas beginning in 2001. Nationwide deployment was completed in August 2002, seven months ahead of schedule.

More than 6,900 delivery units have been activated and over 20,000 users were trained to use DOIS.

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Chapter 2 Table of Contents

A.  Public Perceptions, Customer
     Outreach and Mailer Liaison

B.  Product Development

C.  International Mail

D.  Mail Volume and Service

E.  Mail Distribution

F.  Delivery Unit Operations

G.  Stamp Services

H.  Licensing Program

I.  Commercial Sales

J.  Retail Programs:
     Building the Core

K.  Pricing and Classification

L.  Marketing Technology and
     Channel Management

M. The Internet:
     Transforming the Way We Connect
      with Our Customers

N.  Technology

O.  Operations Planning

P.  Financial Management