3. STAMP FULFILLMENT SERVICES ACTIVITIES
During 2002, Stamp Fulfillment Services (SFS) fulfilled 1.4 million customer orders, totaling $105 million in revenue. Forty-five percent of orders were placed via the Internet and generated 35 percent of the revenue. The remaining 55 percent of order volume was generated via USA Philatelic catalog mail orders (32 percent) and 800-STAMP-24 telephone orders (23 percent). Also, SFS processed 189,000 personalized envelope orders for $69 million in revenue. Total revenue flow at SFS for stamp sales, envelopes, consignments, LibertyCash, and product sales was $872.6 million in 2002.