5. POINT-OF-SERVICE ONE
The vision of the Point-of-Service (POS) ONE system is to provide customers, retail associates, and Postal Service management with the most effective retail sales, service, reporting, and decision support functionality that conveys value to our customers and enables a service orientation for our employees.

POS ONE is replacing current integrated retail terminals (IRTs) with state-of-the-art hardware and software, along with support services and training. Postal Service customers receive accurate information about available products and services and have immediate access to options and cost data to easily make informed decisions. Retail associates receive timely and reliable information regarding new products and services, updates to policy and procedures, and corporate direction. Managers and supervisors have easy access to performance data that enables them to make more informed decisions regarding day-to-day operations.

POS ONE is currently in place at 9,659 sites, providing detailed transaction data for approximately 74 percent of walk-in revenue for postal services. Funding approval has been given for Stage 3 to begin implementation in mid- to late 2003, which will expand POS ONE to approximately 15,000 sites.

POS ONE has enabled the development and implementation of the retail data mart. The data mart provides easy access to critical business information used for operational planning as well as sales and market analysis. Information about workhours and productivity is readily available for decision making and planning purposes. Transaction data about Postal Service products and services is easily available for analysis, strategy development, and planning.