Chapter 2: Postal Operations
K. Pricing and Classification
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2. NEGOTIATED SERVICE AGREEMENT
An historic milestone in the evolution of postal pricing occurred with the filing of the first negotiated service agreement (NSA) with Capital One Financial Services. This is discussed more fully in Chapter 1, Section D, 5.

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Chapter 2 Table of Contents

A.  Public Perceptions, Customer
     Outreach and Mailer Liaison

B.  Product Development

C.  International Mail

D.  Mail Volume and Service
     Performance

E.  Mail Distribution

F.  Delivery Unit Operations

G.  Stamp Services

H.  Licensing Program

I.  Commercial Sales

J.  Retail Programs:
     Building the Core

K.  Pricing and Classification

L.  Marketing Technology and
     Channel Management

M. The Internet:
     Transforming the Way We Connect
      with Our Customers

N.  Technology

O.  Operations Planning

P.  Financial Management