Chapter 2: Postal Operations
M. The Internet:  Transforming the Way We Connect with Our Customers
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2. SECURE ELECTRONIC SERVICES:
DELIVERING THE REACH AND AUTHORITY OF THE UNITED STATES POSTAL SERVICE TO CUSTOMERS IN THE ELECTRONIC WORLD

The PosteCS®, NetPost.Certified, and the marketplace-independent Postal Certificate Authority (CA) programs were discontinued due to a slower than anticipated adoption rate. Although interest was very high with a number of initial champions of these two services, the long start-up time did not allow the Postal Service to recapture its investment quickly enough.

The Postal Service’s Electronic Postmark® (EPM) digitally time-stamps and signs electronic files and detects any tampering of the postmarked document or transaction. The EPM program was outsourced to a private sector company, AuthentiDate, where marketing and operating expenses were reduced by over 90 percent.

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Chapter 2 Table of Contents

A.  Public Perceptions, Customer
     Outreach and Mailer Liaison


B.  Product Development

C.  International Mail

D.  Mail Volume and Service
     Performance


E.  Mail Distribution

F.  Delivery Unit Operations

G.  Stamp Services

H.  Licensing Program

I.  Commercial Sales

J.  Retail Programs:
     Building the Core


K.  Pricing and Classification

L.  Marketing Technology and
     Channel Management


M. The Internet:
     Transforming the Way We Connect
      with Our Customers


N.  Technology

O.  Operations Planning

P.  Financial Management