Chapter 2: Postal Operations
M. The Internet:  Transforming the Way We Connect with Our Customers
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4. HYBRID MAIL SERVICES:
DELIVERING TRADITIONAL MAIL IN A NONTRADITIONAL WAY.

In September 2000, the Postal Service launched NetPost Mailing Online, the first of four hybrid mail services. Through the power and ease of the Internet, customers can send their mail from home or office desktop computers anytime. With four hybrid mail services available, customers can send a wide variety of mail pieces, including letters, postcards, folded greeting cards, and Certified Mail items.

NetPost Mailing Online saves customers time, effort, and money. These printing and mailing services allow our customers to send their mailings from their office or home — meaning there are no trips to the Post Office involved — saving valuable time. The customer simply submits the document and mail list, selects from an extensive array of printing options, and pays. NetPost will print, fold, insert, and apply the postage. Mailings ordered by 2 p.m. EST are generally printed and mailed the following business day.

To expedite delivery, orders are securely transmitted and printed at an authorized site nearest the recipient’s address, saving time of delivery and numerous operational handling expenses. NetPost Services is all about customer ease of use. There are no minimum volume requirements, no special forms, no annual mailing permit fees, postage meters, or presort software needed. Every address is verified to ensure its accuracy, and delivery point barcodes are added to improve processing efficiency.

NetPost Services provide increased access to current mailing products and services. The bottom line is that these services produce an opportunity for the Postal Service not only to create additional revenue streams but also to extend the use of the Postal Service, because the Internet never closes!

Demonstrating the increasing acceptance of the Internet as a channel for customers to conduct business transactions, the Postal Service’s hybrid mail services, and customer, volume, and revenue trends continue to grow. NetPost Services exceeded over 1 million pieces in mail volume in the year’s final Accounting Period (AP-13), with continued growth expected in 2003.

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Chapter 2 Table of Contents

A.  Public Perceptions, Customer
     Outreach and Mailer Liaison


B.  Product Development

C.  International Mail

D.  Mail Volume and Service
     Performance


E.  Mail Distribution

F.  Delivery Unit Operations

G.  Stamp Services

H.  Licensing Program

I.  Commercial Sales

J.  Retail Programs:
     Building the Core


K.  Pricing and Classification

L.  Marketing Technology and
     Channel Management


M. The Internet:
     Transforming the Way We Connect
      with Our Customers


N.  Technology

O.  Operations Planning

P.  Financial Management