Chapter 2: Postal Operations
M. The Internet:  Transforming the Way We Connect with Our Customers
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Despite the unprecedented challenges of 2002, it was a year of substantial growth, improved performance and usability, and overall enhancement of the products and services offered by We are striving to achieve even greater results this upcoming year. In January 2003, the Postal Service will unveil a revamped in an effort to deliver more value to its customers and transform the way the Postal Service does business.

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Chapter 2 Table of Contents

A.  Public Perceptions, Customer
     Outreach and Mailer Liaison

B.  Product Development

C.  International Mail

D.  Mail Volume and Service

E.  Mail Distribution

F.  Delivery Unit Operations

G.  Stamp Services

H.  Licensing Program

I.  Commercial Sales

J.  Retail Programs:
     Building the Core

K.  Pricing and Classification

L.  Marketing Technology and
     Channel Management

M. The Internet:
     Transforming the Way We Connect
      with Our Customers

N.  Technology

O.  Operations Planning

P.  Financial Management