1. ESTABLISH PERFORMANCE GOALS
The Postal Service has established long-term performance goals in three strategic areas of emphasis:

• Growth (Voice of the Customer)
• Motivated, Productive and Inclusive Workforce (Voice of the Employee)
• Affordability (Voice of the Business)

The Postal Service has developed a disciplined process to establish the goals, objectives, indicators, and targets, assign resources to programs that support achievement of the targets (deploy), implement the programs, and review performance.

							FY2004 PRELIMINARY PERFORMANCE OBJECTIVES (SUB-GOALS)
			Growth				Timeliness and Consistency Priority Mail (Air) On Time Priority Mail (Surface) On Time Express Mail On Time Overnight First-Class Mail On Time Two Day First-Class Mail On Time Three Day First-Class Mail On Time
			Moticated, Productive and Inclusive Workforce Absences				Minimize Impacts from Accidents and Employees Committed to USPS Success
			Affordability				Improve Productivity to Control Costs and Improve Contribution Levels, and Grow the Business