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1. ESTABLISH PERFORMANCE GOALS
The Postal Service has established long-term performance goals in three strategic areas of emphasis:
- Growth (Voice of the Customer)
- Motivated, Productive and Inclusive Workforce (Voice of the Employee)
- Affordability (Voice of the Business)
The Postal Service has developed a disciplined process to establish the goals, objectives, indicators, and targets, assign resources to programs that support achievement of the targets (deploy), implement the programs, and review performance.
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FY2004 PRELIMINARY PERFORMANCE OBJECTIVES (SUB-GOALS) |
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![VOC](images/voc.jpg) |
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Growth |
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Timeliness and Consistency
- Priority Mail (Air) On Time
- Priority Mail (Surface) On Time
- Express Mail On Time
- Overnight First-Class Mail On Time
- Two Day First-Class Mail On Time
- Three Day First-Class Mail On Time
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![VOE](images/voe.jpg) |
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Moticated, Productive and Inclusive Workforce Absences |
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- Minimize Impacts from Accidents and
- Employees Committed to USPS Success
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![VOB](images/vob.jpg) |
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Affordability |
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- Improve Productivity to Control Costs and Improve Contribution Levels, and Grow the Business
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![Chapter 4 Table of Contents](images/chapter4c.jpg)
A. GPRA Requirements
B. Explain Changes in Goals, Objectives,
Indicators,Measurement Systems, and
Targets
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