3. ESTABLISH PERFORMANCE INDICATORS TO BE USED IN MEASURING PERFORMANCE
Each objective has one or more associated results-oriented performance indicators, based upon valid and verifiable measurement systems, and specific improvement targets.

			FY 2004 Preliminary Performance Objectives (Sub-Goals)			FY 2004 Proposed Measurement Systems			FY 2004 Preliminary Performance Targets
			Timeliness and Consistency Priority Mail (Surface) On Time Priority Mail (Air) On Time Express Mail On Time Overnight First-Class Mail   On Time Two Day First-Class Mail   On Time Three Day First-Class Mai   On Time			Priotiry Mail End-toEnd Measurement (PETE) Product Tracling System (PTS) External First Class Measurement System (EXFC)			Proprietary Information Proprietary Information Proprietary Information 93% (Postal Quarters 1,2,3,4)* 88% (Postal Quarters 1,3,4)* 87% (Postal Quarters 1,3,4)*
			Minimize Impact from Accidents and Absences Employees Committed to USPS Success			U.S. Oppucational Safety and Health Administration (OSHA) Illness/Injury Rates Vouce of the Employee Survey			Better or Equal to Same Period Last Year Better Than End of Year 2003
			Improve Productivity to Control Costs and Improve Contribution LEvels, and Grow the Business			National Total Revenue Total Factor Productivity			Better or Equal to Plan Better or Equal to Plan

	Note:  Service delivery indicators represent originating and destinating composite performance.
	*  Starting in FY 2004, the Postal Service will be converting to monthly reporting. If no adjustments are made, the quarterly scores for 2004 will not be comparable to quarterly scores in previous years. Accordingly, the time periods for these targets may be modified to provide comparable measures.