Chapter 5:  2002 Performance Report
A.  Introduction
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Table 5.1 Performance 2001:  Goals and Results...continued from previous page

FY 2002 Target FY 2002 Results

Threshold
93.0%
(PQ 1,2,3,4)

93.7%
PFP
30% Weight
Proprietary information Did not achieve target:
proprietary information.



PFP
30% Weight


Proprietary information

Did not achieve target:
proprietary information.


PFP
30% Weight

88%
(PQ 3,4)

86.7%
Did not achieve target.
PFP
10% Weight
(2.5% Each Qtr)
98%,
<5% Manual/Multiple Scan Composite
(PQ 1,2,3,4)
Achieved Target of
<5% Manual/Multiple Scan Composite.
Did not achieve target of
98% Delivery Confirmation
Scan Rate in PQ1,2.
Threshold 2% National Improvement allocated
by opportunity.
Exceeded target;
8.2% reduction in
index score.
PFP Equal or Better than FY 2001
(20% Each Q + 20% Year End)
Achieved target:
Score of 58.8, a 0.7
improvement.
Threshold At least 1% Over FY 2001 Achieved target;
TFP growth of 1.1%.
PFP

PFP

Improve Over Hurdle

Improve Over Hurdle

Exceeded hurdle in 7 of 9
Areas.
Exceeded hurdle in 51 of
85 PCs.

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Chapter 5 Table of Contents

A.  Introduction

B.  Year in Review

C.  The Planning Process

D.  The Three-Voice Structure
     and Performance Goals


E.  Voice of the Customer Performance
     Goals:  Growth


F.  Voice of the Employee Performance
     Goals:  A Motivated, Productive
     and Inclusive Workforce


G.  Voice of the Business Performance
      Goals:  Financial Performance


H.  Evaluation of 2002 Performance
     and Changes to Goals and Subgoals
     in the 2003 Plan