Table 5.1 Performance 2001: Goals and Results ...continued from previous page

FY 2002 Target FY 2002 Results

Threshold 93.0%
(PQ 1,2,3,4)
93.7%

PFP
30% Weight Proprietary information Did not achieve target:
proprietary information.

PFP
30% Weight

Proprietary information
Did not achieve target:
proprietary information.

PFP
30% Weight
88%
(PQ 3,4)
86.7%
Did not achieve target.

PFP
10% Weight
(2.5% Each Qtr) 98%,
<5% Manual/Multiple Scan Composite
(PQ 1,2,3,4) Achieved Target of
<5% Manual/Multiple Scan Composite.
Did not achieve target of
98% Delivery Confirmation
Scan Rate in PQ1,2.

Threshold 2% National Improvement allocated
by opportunity. Exceeded target;
8.2% reduction in
index score.

PFP Equal or Better than FY 2001
(20% Each Q + 20% Year End) Achieved target:
Score of 58.8, a 0.7
improvement.

Threshold At least 1% Over FY 2001 Achieved target;
TFP growth of 1.1%.

PFP

PFP

Improve Over Hurdle

Improve Over Hurdle

Exceeded hurdle in 7 of 9
Areas.
Exceeded hurdle in 51 of
85 PCs.

A. Introduction

B. Year in Review

C. The Planning Process

D. The Three-Voice Structure
     and Performance Goals

E. Voice of the Customer Performance
     Goals: Growth

F. Voice of the Employee Performance
     Goals: A Motivated, Productive
     and Inclusive Workforce

G. Voice of the Business Performance
      Goals: Financial Performance

H. Evaluation of 2002 Performance
     and Changes to Goals and Subgoals
     in the 2003 Plan