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 ...continued from previous page
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Proprietary
Information
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Composite Goal for
Quarters 1, 3 and 4
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Proprietary
Information
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Composite Goal for
Quarters 3 and 4
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Proprietary
Information
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Composite Goal for
Quarters 1, 3 and 4
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93%
(PQ 1, 3, 4)
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Fiscal Year
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87
Information
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Composite Goal
for Quarters 1, 3 and 4
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87
Information
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Composite Goal
for Quarters 3 and 4
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Better or Equal to SPLY
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Fiscal Year
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Better than EOY 2002
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Fiscal Year
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Better or Equal to Plan
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Fiscal Year
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Better or Equal to Plan
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Fiscal Year
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A. Introduction
B. Year in Review
C. The Planning Process
D. The Three-Voice Structure
and Performance Goals
E. Voice of the Customer Performance
Goals: Growth
F. Voice of the Employee Performance
Goals: A Motivated, Productive
and Inclusive Workforce
G. Voice of the Business Performance
Goals: Financial Performance
H. Evaluation of 2002 Performance
and Changes to Goals and Subgoals
in the 2003 Plan
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