2005 Comprehensive Statement on Postal Operations

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table of contents

TRADEMARKS
YEAR REFERENCES

Chapter 1 – Compliance with Statutory Policies

Introduction

A. Fundamental Service to the People

B. The Workforce

C. Service to Small or Rural Communities

D. Postal Cost Apportionment and Postal Ratemaking Developments

E. Transportation Policies

F. Postal Service Facilities, Equipment, and Supplies

Chapter 2 – Postal Operations

A. Public Perceptions, Customer Outreach, and Mailer Liaison

B. Mail Volume and Service Performance

C. Products and Services

D. International Mail

E. Mail Distribution

F. Delivery Unit Operations

G. Stamp Services

H. Licensing

I. Service and Market Development

J. Retail Programs

K. Pricing and Classification

L. Technology

M. Intelligent Mail

N. Financial Management

Chapter 3 – Financial Highlights

A. Financial Summary

B. Total Factor Productivity

C. Postal Civil Service Retirement System Funding Reform Act of 2003 (Public Law 108-18)

D. Federal Government Appropriations

E. Emergency Preparedness Funding

F. Semipostal Stamps

Chapter 4 – 2005 Annual Performance Report and Preliminary 2007 Annual Performance Plan

Government Performance and Results Act (GPRA) Requirements



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